LUXER ONE BLOG

Curbside Library Pickup Was 2020. Smart Lockers Are 2021!

Modern day library services have been focused on streamlining their processes for many years, even before the COVID-19 pandemic. As a result of limited operating budgets and small numbers of on-site working staff – finding ways to improve workflow have become a top priority. This is especially true when faced with special requests for book holds, which requires extra time and effort versus day-to-day library work.

One idea that the pandemic response has driven to the forefront of people’s minds is the safety and convenience of curbside pickup systems. While this may be safer than allowing patrons inside, this approach adds additional steps and time demands on already busy library staff, especially when it comes to multi-step processes like this:

Step 1: Customer places items on hold using online catalog.
Step 2: Staff receives hold request and retrieves book from shelves.
Step 3: Customer waits for notification from staff that your hold(s) are ready.
Step 4: Once notified, customer visits at the library during our available
contactless curbside pickup hours.
Step 5: Call Library staff using the phone number listed on our signage.
- Staff will check out your items and bring them out in a paper bag with
  your last name and first initial.
- Bags will be placed on the No Contact Pickup table assigned to you,
  located in front of the library.
Step 6: Customer waits in car until items are placed on the assigned pickup table
and staff have returned inside the library.
Step 7: Pick up your items.

“What’s more – researchers are finding that while the idea of curbside pickup is more comforting in this time of pandemic, many retail customers are growing frustrated with the downsides of this approach.”

What’s really needed is a solution that combines the safety of curbside pickup with the reliability and security of user driven pickup. This is where solutions such as modular smart lockers from Luxer One can help!

Luxer One’s smart locker systems are managed via smartphone apps that have the ability to integrate with online Library Management System (LMS) catalogs. This means library customers could have access to book hold pickups 24 hours a day. These secure, locker systems could also be used for everyday processes such as book returns, helping to modernize the entire library experience!

For more information on how Smart Library Locker systems can help your organization, feel free to contact our team today!

How to Solve Carrier Compliance Issues for Multifamily Deliveries

It’s no secret that multifamily communities are seeing more package deliveries than ever before. With that surge comes an equally pressing challenge with carrier compliance. Ensuring that delivery drivers properly use the property’s package management system can feel like an uphill battle. When deliveries bypass the process, whether due to skipped scans, incorrect locker use, or packages left outside secure areas, property teams are left to pick up the slack. If this sounds familiar, you’re not alone.

Beyond the Package Room: The Versatility of Smart Lockers

When people think of smart lockers, they often imagine them in residential buildings, outside retail stores, or in other convenient places to pick up packages or online orders. But smart locker technology has grown far beyond those original use cases. Today, organizations in public-facing industries are discovering that lockers are a flexible, secure, and efficient way to streamline service delivery across a wide range of environments.

How to Choose a Package Management Vendor That Won’t Disappear on You

Choosing the right package management vendor isn’t just a purchasing decision, it’s a long-term investment in resident experience, staff efficiency, and operational success. Unfortunately, too many properties have learned the hard way that not every vendor is built to last.
From non-existent support to unexpected fees and system failures, unreliable partners don’t just cost you time but resident trust. As package delivery volume continues to grow and residents expect faster, smarter service, the risk of choosing the wrong vendor gets even more expensive.
So how do you identify the partners who will still be showing up for your team years after install?

Embracing a Hybrid Office This Summer: How To Keep Your Workplace Moving

The summer sun draws more people out of the office and into vacation mode. Whether you’re catching a flight for a much-needed getaway, working from a hotel room, or simply taking advantage of summer Fridays, one thing is certain: you still need to keep work moving. Luxer One smart lockers offer a seamless, secure, and contactless way to manage physical item exchanges, even when your team isn’t physically present.

Apartmentalize 2025: Key Takeaways and What’s Ahead for Multifamily

Not every package solution is built to go the distance. In multifamily communities, the signs of a failing system show up fast. Overflowing lockers, frustrated staff, and unsupported tech aren’t just annoyances but warning signs that your system is falling behind. Whether you’re managing a struggling site or overseeing an entire portfolio, recognizing these issues early can protect your team, your residents, and your bottom line. Here’s what to watch for.

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