LUXER ONE BLOG

From Install to Everyday Excellence: How Luxer One Supports Your Property Every Step of the Way

Property management teams carry more responsibility than ever. Residents are demanding more for their money and with budget concerns, property managers need solutions and vendors they can count on.

According to NAA, nearly 50% of residents now rank package management as one of their top three amenity priorities, with convenience and autonomy as key factors driving satisfaction. Seamless package delivery has become a critical part of daily operations, and the need for reliable systems goes far beyond installation day.

That’s where Luxer One comes in. We are not just a vendor, but a long-term partner. We support your team at every step, from the moment lockers are installed to the ongoing service that keeps everything running smoothly.

Installation That Sets You Up for Success

Installation is the first touchpoint, and we treat it as the foundation for long-term performance. Luxer One’s install team handles the technical details so your team doesn’t have to. We coordinate directly with onsite staff, ensure compliance with site requirements, and test every locker to confirm it’s fully operational.

Our approach eliminates confusion and reduces follow-up, so you start with a system that works the way it should right from day one.

Helping Residents Get Comfortable, Fast

Once the lockers are live, it’s important that residents feel confident using them. Luxer One offers onboarding tools that include instructional emails, signage for shared spaces, and helpful videos.

Residents also have direct access to support through our app, live chat, and customer service teams. That means fewer questions for your front office, faster adoption, and fewer delivery issues to resolve.

Real-Time Support for Property Teams

You deserve solutions that not only meet your needs when they arise but anticipate them. Luxer One is structured to support property teams on a daily basis. Whether you manage one location or a full portfolio, we offer multiple ways to get fast answers and long-term guidance.

Our chatbot handles common issues quickly for both residents and property management, while our support staff, account managers, and territory managers provide deeper assistance when needed. When your team reaches out, they connect with people who understand your system and your goals.

NAA also notes that operational support and training for onsite teams has become a growing priority for property managers particularly as staffing shortages remain a challenge across the industry. Luxer One’s structure is designed to relieve that pressure by being a readily available resource.

Proactive Service Backed by Experts

Lockers are used every day. They need consistent attention to keep performance high. Luxer One provides proactive updates, fast repair scheduling, and detailed reporting to keep your system running without disruption.

For communities that need more hands-on support, Luxer Liaison offers dedicated service tailored to your property’s size and pace. This premium support option helps larger teams stay organized, reduces internal workload, and ensures every locker interaction is smooth from start to finish.

Properties using third-party amenity management or concierge-like services, like Luxer Liaison, are experiencing higher resident satisfaction and retention rates, according to recent NAA amenity space trends.

A System That Keeps Getting Smarter

You need systems that not only solve your current issues but grow along with you over time. With nearly 70% of properties now leveraging PropTech platforms for at least one amenity function, ongoing innovation is a necessary part of maintaining competitive advantage.

At Luxer One we don’t just maintain systems, we improve them. Our software platform is updated regularly to simplify workflows, improve resident notifications, and streamline carrier interactions. These updates happen behind the scenes but have a direct impact on your team’s day-to-day operations. As your property evolves, your locker system evolves with it.

Enjoy Unparalleled Support for Your Community

Luxer One is more than a package solution. We are a support system for property teams and residents alike. From install to everyday use, our commitment to customer care shapes every interaction and builds long-term trust.

Contact us to learn how Luxer One can support your property today!

How to Prepare Your Community for Incoming Holiday Package Piles

Holiday cheer is coming, but so are the holiday package piles. Every year, November and December bring a spike in online shopping that puts pressure on even the most organized communities.
Without the right systems in place, this seasonal surge can lead to overwhelmed package rooms, rising operational costs, and frustrated residents. If you’re not planning ahead now, the holidays will plan themselves right into your budget and staff bandwidth.

Luxer Liaison: A New Era of Parcel Room Management in Canada Begins

Luxer One is proud to announce the official launch of Luxer Liaison in Canada, a premium parcel room management service designed to meet the rising demands of multifamily communities. Our first deployment in Toronto, at a Hines-managed property, marks the beginning of a smarter, more secure future for parcel delivery across the country.

How to Solve Carrier Compliance Issues for Multifamily Deliveries

It’s no secret that multifamily communities are seeing more package deliveries than ever before. With that surge comes an equally pressing challenge with carrier compliance. Ensuring that delivery drivers properly use the property’s package management system can feel like an uphill battle. When deliveries bypass the process, whether due to skipped scans, incorrect locker use, or packages left outside secure areas, property teams are left to pick up the slack. If this sounds familiar, you’re not alone.

Beyond the Package Room: The Versatility of Smart Lockers

When people think of smart lockers, they often imagine them in residential buildings, outside retail stores, or in other convenient places to pick up packages or online orders. But smart locker technology has grown far beyond those original use cases. Today, organizations in public-facing industries are discovering that lockers are a flexible, secure, and efficient way to streamline service delivery across a wide range of environments.

How to Choose a Package Management Vendor That Won’t Disappear on You

Choosing the right package management vendor isn’t just a purchasing decision, it’s a long-term investment in resident experience, staff efficiency, and operational success. Unfortunately, too many properties have learned the hard way that not every vendor is built to last.
From non-existent support to unexpected fees and system failures, unreliable partners don’t just cost you time but resident trust. As package delivery volume continues to grow and residents expect faster, smarter service, the risk of choosing the wrong vendor gets even more expensive.
So how do you identify the partners who will still be showing up for your team years after install?

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