The holiday season has become retail’s ultimate stress test. Buy Online, Pick Up In Store (BOPIS) operations are often the first to feel the pressure. With peak order volumes up to 40% higher than average, many retailers struggle to balance customer expectations with limited staff and store space.
Luxer One’s new case study, How Smart Lockers Transformed Holiday BOPIS for a National Retailer, offers an inside look. We cover how one major brand overcame those challenges using automated smart locker technology. The results? Faster pickup times, reduced labor strain, and higher customer satisfaction across hundreds of stores nationwide.
What You’ll Learn in the Case Study
This data-rich breakdown explores how retailers can prepare for the next holiday surge, and what happens when they don’t. Here’s a preview of what’s inside:
- The Scale of the BOPIS Surge
During the 2024 holiday season, one major retailer saw a 40%+ spike in BOPIS orders compared to pre-holiday averages, stretching fulfillment teams to their limits. - How Smart Lockers Delivered Results
Over a five-year period, more than 451,000 BOPIS orders were processed through Luxer One lockers, saving 27,000–37,000 labor hours. That’s the equivalent to up to 18 full-time employees. - Quantifiable ROI and Long-Term Impact
By modernizing their BOPIS model, the retailer achieved a 227% return on investment and $57.6 million in total labor savings, while boosting customer satisfaction to 4.8 out of 5. - Lessons for Retailers Heading Into 2025
The case study highlights scalable strategies any retailer can apply to manage surging demand, reduce congestion, and create a seamless omni-channel pickup experience.
Why This Matters Now
Holiday surges are no longer isolated events, they’re year-round challenges that define brand perception and loyalty. Smart locker systems offer a proven, scalable solution that meets customer expectations while protecting your team’s bandwidth.
For more insights, explore our blog on How to Prepare for the Holiday Shopping Season.
Download the Full Case Study
See how this national retailer achieved measurable results and what your brand can learn from their success.
At Luxer One, we help retailers address the very challenges highlighted in this case study. Learn how you can revolutionize your operations with retail solutions that are built to last!
