LUXER ONE BLOG

Contactless Delivery Kept Rochester Students Learning

School districts across the United States are being required to adapt and change to serve their student populations while they shelter at home. For Rochester City School District in New York, that not only means maintaining daily lessons, but also distributing thousands of laptop computers to students and teachers for homeschooling and supporting the demanding technology needs of a 23,000 student school district. The idea of continuing these students’ education without being in class seemed like an impossible challenge. There was a clear need for contactless delivery solutions.

PROBLEM – Distribute Laptop Computers Rapidly to Students

Rochester City School District in New York needed to find a seamless way to deliver laptops to a large number of students who did not have access to one. This was a barrier that would completely cease all efforts by the district to continue the education of their students if not addressed. They needed a secure, contactless solution to deliver laptops to students and they needed it fast.

“Not only did we need to source the laptops, we had to figure out a way to get it to the students without compromising their safety, or that of our faculty,” notes Network Administrator for Instructional Technology for the City of Rochester School District, Nicole Klimek. “The lockers help us distribute new laptops to students and rapidly repair or replace broken laptops, all without contact.”

SOLUTION – Keyless, Internet-connected Pick-Up Lockers

Created by California-based Luxer One, a pioneer in smart package locker systems, Rochester City School District introduced a system of keyless, smart lockers for contactless delivery of laptops to support all the schools in their district.

Delivered, installed and deployed within 17 days after initial contact, Luxer One created a multi-unit locker system that allows faculty to load and electronically lock individual lockers. Families then use the built-in iPad to type in a code and pop open their assigned locker. These contactless pickups can be as quick as 15 seconds.

Klimek adds, “The team at Luxer One held our hand through the entire process. The technology was easy to learn and share with our families and the lockers are built to last. Luxer is helping us adapt to the changing way we must run our schools and serve our students.”

Since installation, there have been an average of 500 pickups a month. All lockers have stayed securely full of working laptops and have allowed students to safely drop-off any laptop that needs servicing.

Learn about Luxer One’s affordable payment plans for school districts!

Christina Draper

Christina Draper, Marketing Content Manager at Luxer One, creates storytelling-driven content that connects with property management professionals and highlights innovations in multifamily package management. With a marketing background from UNC Charlotte, she develops cross-channel campaigns that showcase how Luxer One is redefining the resident experience.

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Refrigerated Package Lockers & Their Benefit to Apartments

As grocery delivery, meal kits, and prescription drop-offs become part of everyday apartment living, package management is no longer just about boxes. Property teams are now responsible for time-sensitive, perishable deliveries that cannot sit in an office or hallway for hours.
That’s where refrigerated package lockers come in. Designed specifically to protect temperature-controlled items while maintaining secure access, refrigerated lockers help apartment communities reduce liability, streamline operations, and deliver a better resident experience. All while taking work off the onsite teams plates.
Below, we break down how refrigerated lockers work, why they matter, and how they fit into a modern package management strategy.

The Most Secure Way To Manage Package Delivery For Apartments

Package theft remains one of the most common and frustrating issues in multifamily communities. As online ordering continues to rise, property teams are under increasing pressure to protect resident deliveries while maintaining efficient operations.
So what is the most secure way to manage package delivery for apartments today?
While no system can eliminate theft entirely, automated package delivery solutions, specifically smart lockers and secure package rooms, offer the strongest combination of access control, visibility, and accountability available to apartment communities. When implemented correctly, these systems significantly reduce risk compared to unmanaged alternatives like office lobbies or doorstep delivery.
Below, we break down how these systems work, why they are more secure, and what properties should consider when evaluating package security.

The Benefits of AI-Powered Chat Bots for Customer Support

It’s no secret that customer support is a core part of the resident experience and a critical factor in how property teams manage their day-to-day workload. Residents expect fast answers. Property managers need reliable tools. And operators want partners who can support both without adding friction.
AI-powered chat bots are emerging as a practical and trustworthy first line of customer support. Not as a replacement for people, but as a way to ensure humans are available where they matter most.
From a proptech perspective, the conversation around AI has matured. The question is no longer whether AI belongs in customer support, but how it can be used responsibly, transparently, and effectively in multifamily environments.

How to Prepare Your Smart Lockers for the Cold Weather

Cold weather brings more than just resident complaints about icy sidewalks. Freezing temperatures, snow buildup, and moisture intrusion can quietly impact outdoor smart locker systems if they are not properly prepared. For property managers and on-site teams, winter readiness is less about emergency fixes and more about preventative care that keeps package operations running smoothly all season long.
Whether your lockers are fully outdoors or semi-exposed, taking a few proactive steps before temperatures drop can help protect hardware, reduce service disruptions, and extend the life of your system. Here is your practical guide to preparing smart lockers for cold weather.

The Future of PropTech in Multifamily: What Operators Need to Know Heading Into 2026

If there’s one word I’d use to describe the current state of proptech in multifamily, it’s this: cautious.
We are surrounded by technology. New platforms, new tools, new promises. And yet, adoption across the industry is still slower than many people expected. That doesn’t mean operators aren’t interested. It means they’re being thoughtful. They’re asking the right questions. And frankly, they’re navigating a lot of noise.
As we look toward 2026, I believe the future of proptech in multifamily will be defined less by flashy new tools and more by clarity, consolidation, infrastructure, and long-term flexibility. This is not about chasing trends. It’s about building a foundation that allows properties to adapt, scale, and deliver real value to both staff and residents.

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