LUXER ONE BLOG

Contactless Delivery Kept Rochester Students Learning

School districts across the United States are being required to adapt and change to serve their student populations while they shelter at home. For Rochester City School District in New York, that not only means maintaining daily lessons, but also distributing thousands of laptop computers to students and teachers for homeschooling and supporting the demanding technology needs of a 23,000 student school district. The idea of continuing these students’ education without being in class seemed like an impossible challenge. There was a clear need for contactless delivery solutions.

PROBLEM – Distribute Laptop Computers Rapidly to Students

Rochester City School District in New York needed to find a seamless way to deliver laptops to a large number of students who did not have access to one. This was a barrier that would completely cease all efforts by the district to continue the education of their students if not addressed. They needed a secure, contactless solution to deliver laptops to students and they needed it fast.

“Not only did we need to source the laptops, we had to figure out a way to get it to the students without compromising their safety, or that of our faculty,” notes Network Administrator for Instructional Technology for the City of Rochester School District, Nicole Klimek. “The lockers help us distribute new laptops to students and rapidly repair or replace broken laptops, all without contact.”

SOLUTION – Keyless, Internet-connected Pick-Up Lockers

Created by California-based Luxer One, a pioneer in smart package locker systems, Rochester City School District introduced a system of keyless, smart lockers for contactless delivery of laptops to support all the schools in their district.

Delivered, installed and deployed within 17 days after initial contact, Luxer One created a multi-unit locker system that allows faculty to load and electronically lock individual lockers. Families then use the built-in iPad to type in a code and pop open their assigned locker. These contactless pickups can be as quick as 15 seconds.

Klimek adds, “The team at Luxer One held our hand through the entire process. The technology was easy to learn and share with our families and the lockers are built to last. Luxer is helping us adapt to the changing way we must run our schools and serve our students.”

Since installation, there have been an average of 500 pickups a month. All lockers have stayed securely full of working laptops and have allowed students to safely drop-off any laptop that needs servicing.

Learn about Luxer One’s affordable payment plans for school districts!

How to Prepare Your Community for Incoming Holiday Package Piles

Holiday cheer is coming, but so are the holiday package piles. Every year, November and December bring a spike in online shopping that puts pressure on even the most organized communities.
Without the right systems in place, this seasonal surge can lead to overwhelmed package rooms, rising operational costs, and frustrated residents. If you’re not planning ahead now, the holidays will plan themselves right into your budget and staff bandwidth.

Luxer Liaison: A New Era of Parcel Room Management in Canada Begins

Luxer One is proud to announce the official launch of Luxer Liaison in Canada, a premium parcel room management service designed to meet the rising demands of multifamily communities. Our first deployment in Toronto, at a Hines-managed property, marks the beginning of a smarter, more secure future for parcel delivery across the country.

How to Solve Carrier Compliance Issues for Multifamily Deliveries

It’s no secret that multifamily communities are seeing more package deliveries than ever before. With that surge comes an equally pressing challenge with carrier compliance. Ensuring that delivery drivers properly use the property’s package management system can feel like an uphill battle. When deliveries bypass the process, whether due to skipped scans, incorrect locker use, or packages left outside secure areas, property teams are left to pick up the slack. If this sounds familiar, you’re not alone.

Beyond the Package Room: The Versatility of Smart Lockers

When people think of smart lockers, they often imagine them in residential buildings, outside retail stores, or in other convenient places to pick up packages or online orders. But smart locker technology has grown far beyond those original use cases. Today, organizations in public-facing industries are discovering that lockers are a flexible, secure, and efficient way to streamline service delivery across a wide range of environments.

How to Choose a Package Management Vendor That Won’t Disappear on You

Choosing the right package management vendor isn’t just a purchasing decision, it’s a long-term investment in resident experience, staff efficiency, and operational success. Unfortunately, too many properties have learned the hard way that not every vendor is built to last.
From non-existent support to unexpected fees and system failures, unreliable partners don’t just cost you time but resident trust. As package delivery volume continues to grow and residents expect faster, smarter service, the risk of choosing the wrong vendor gets even more expensive.
So how do you identify the partners who will still be showing up for your team years after install?

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