At Luxer One, our VAR (Value Added Reseller) partners play a big role in what make our solutions work day-to-day. Our Partner Spotlights showcase the people solving these real operational challenges.
This month, we’re featuring Zacch Stottsberry, VP of Sales at Locker Revolution. Founded in Charlotte, NC in 2014, Locker Revolution started as the first Luxer One Package Locker partner in North Carolina.
While many know Locker Revolution for Luxer One smart lockers, the company has expanded its focus to help multifamily operators simplify everything from package management and mail solutions to EV charging infrastructure.
Role: VP of Sales
Company: Locker Revolution
Location: Indianapolis, IN
Founded: 2014
What led you into the smart locker and property solutions space?
Before joining Locker Revolution, I worked in commercial operations and sales strategy within the oil and gas industry. My role focused heavily on business development, pricing strategy, operational growth, and helping lead sales teams across multiple service lines.
It was definitely a different industry, but a lot of the core skills carried over surprisingly well — especially around customer experience, problem solving, and helping operators make things run more efficiently.
I got into the smart locker and property solutions space completely by accident in the best way possible. I had taken some time off after leaving the oil and gas industry and ended up connecting with Josh, our team leader. We met, clicked right away, and it felt like the type of space where I could put my background in operations, customer experience, and relationship building to use in a rapidly growing industry.
Locker Revolution goes beyond smart lockers into EV charging and UPS mailboxes. How did you decide to expand into these areas?
A lot of it came from trying to make life easier for operators. These teams already have enough vendors, enough invoices, enough support contacts, and enough moving pieces across their portfolios.
The thought process was pretty simple — if we can provide multiple solutions under one roof, it creates a much smoother experience for the client. Instead of coordinating with separate companies for package systems, EV charging, mail solutions, and other operational pieces, they can work through one trusted partner with consistent service and support.
At the end of the day, we want to be viewed as more than just a locker company. We want to be a long-term technology partner our clients enjoy working with.
At the end of the day, we want to be viewed as more than just a
locker company. We want to be a long-term technology partner our clients enjoy working with. All of these categories also touch the same people within multifamily, so it made sense for us to grow alongside our clients’ needs rather than stay boxed into a single vertical.
What are properties looking for in amenities?
A lot of it depends on the regional market, asset class, and demographic the property is trying to attract. Different markets definitely prioritize different amenity levels and experiences.
What we are seeing more consistently is operators trying to find a middle ground where an amenity adds value for the resident while also helping streamline operations for onsite teams. The more time teams can spend leasing, building relationships, and focusing on resident experience instead of administrative headaches, the better the property tends to perform overall.
Whether that ends up being a more centralized approach or a few best-in-class point solutions really depends on the goals of the ownership group and the type of experience they’re trying to create.
What changes or trends are you seeing in Multifamily right now?
One of the biggest shifts we’re seeing right now is a much larger focus on intentional design and resident experience within multifamily. Operators are realizing that thoughtfully designed spaces and true living conveniences lease better than the old cookie-cutter approach.
People are renting longer, buying homes later, and living in apartments through very different stages of life than they used to. Because of that, there’s been a huge push toward amenities and technology that genuinely improve daily life — things like 24/7 package management, EV charging, coworking spaces, and community-focused spaces.
People are renting longer, buying homes later, and living in apartments through very different stages of life than they used to.
The communities performing the best right now are the ones creating environments that feel more like a true extension of someone’s lifestyle and community, rather than just a place they happen to rent for a year.
What challenges are customers coming to you with more frequently than they did a few years ago?
One of the biggest frustrations we hear from customers before working with us is feeling like they’re getting nowhere with support. I think a lot of us at Luxer understand that the quality of customer support across a lot of service-based industries just isn’t great right now.
It’s become really common for companies to focus heavily on winning the sale, then slowly disappear once the contract is signed. The customer ends up bouncing between departments, waiting on responses, or struggling to find someone who actually takes ownership of the issue.
I think that’s one of the biggest things that separates great companies from average ones right now, and why we’re seeing so many operators prioritizing vendors with that structure in place.
How long have you been partnered with Luxer One, and what’s made that partnership successful?
I’ve lived in communities with Luxer One systems for probably the last nine years, so I was familiar with the resident side of the experience long before entering the industry itself.
We’ve accomplished a lot in a relatively short amount of time, and honestly, a huge part of that comes down to the culture and support structure Luxer One has built for their VAR partners. There’s a real sense that everyone wants each other to succeed, and that makes a massive difference when you’re building relationships with clients and growing within the space.
