LUXER ONE BLOG

UPS Store to Recoup Investment in Smart Lockers

Tennessee University partnership with UPS Store is promising evidence that students are amendable to paying monthly fees for package-delivery to safe and secure on-site smart lockers.

Belmont University and UPS Will Recoup Investment in Less Than Three Years with Luxer One Lockers

With more than 10 billion packages delivered in the U.S. annually by the top package carriers, smart package lockers have become one of the fastest-growing amenities among universities and other schools with on-campus housing. Already fully integrated into non-academic residential settings, the density of student dormitories makes multi-unit smart lockers an essential service. They eliminate extra labor, theft, and are completely contactless, benefiting student and staff health.

PROBLEM – How to Pay for a Smart Locker System

The universities and small businesses that support student package pickups are having trouble justifying the initial investment required for a locker solution. “We’ve had our eye on smart lockers for a long time,” says UPS Store Franchisee, Jim Thien. “It’s the finances that held us back. As a small business owner of a UPS Store Franchise, I simply couldn’t find the upfront investment to make it work.”

SOLUTION – Student Subscription Model

In partnership with California-based Luxer One, a pioneer in package locker systems for residential communities, the UPS Store Franchisee located at Belmont University turned to a subscription model to offset the cost in which students are charged a nominal monthly fee to receive their packages in a secured locker.

Students pick up their packages through Luxer One’s mobile app and the locker door containing their package opens – no more waiting in long lines. Luxer One’s lockers accommodate packages of all sizes and from all carriers and retailers. Thien commented, “Now my staff can get back to helping students with shipping and printing needs and students can pick up their packages on their own time, it saves us hours of interruption each day so we can drive revenue.”

“We were shocked by the number of students who signed up for the service,” adds Thien; “and this was before COVID-19. We will have the lockers fully paid off in less than three years and are already discussing plans to use our Luxer lockers to help limit human contact within a variety of other university environments.”

To learn about Luxer One’s affordable payment plans for small businesses.

How to Prepare Your Community for Incoming Holiday Package Piles

Holiday cheer is coming, but so are the holiday package piles. Every year, November and December bring a spike in online shopping that puts pressure on even the most organized communities.
Without the right systems in place, this seasonal surge can lead to overwhelmed package rooms, rising operational costs, and frustrated residents. If you’re not planning ahead now, the holidays will plan themselves right into your budget and staff bandwidth.

Luxer Liaison: A New Era of Parcel Room Management in Canada Begins

Luxer One is proud to announce the official launch of Luxer Liaison in Canada, a premium parcel room management service designed to meet the rising demands of multifamily communities. Our first deployment in Toronto, at a Hines-managed property, marks the beginning of a smarter, more secure future for parcel delivery across the country.

How to Solve Carrier Compliance Issues for Multifamily Deliveries

It’s no secret that multifamily communities are seeing more package deliveries than ever before. With that surge comes an equally pressing challenge with carrier compliance. Ensuring that delivery drivers properly use the property’s package management system can feel like an uphill battle. When deliveries bypass the process, whether due to skipped scans, incorrect locker use, or packages left outside secure areas, property teams are left to pick up the slack. If this sounds familiar, you’re not alone.

Beyond the Package Room: The Versatility of Smart Lockers

When people think of smart lockers, they often imagine them in residential buildings, outside retail stores, or in other convenient places to pick up packages or online orders. But smart locker technology has grown far beyond those original use cases. Today, organizations in public-facing industries are discovering that lockers are a flexible, secure, and efficient way to streamline service delivery across a wide range of environments.

How to Choose a Package Management Vendor That Won’t Disappear on You

Choosing the right package management vendor isn’t just a purchasing decision, it’s a long-term investment in resident experience, staff efficiency, and operational success. Unfortunately, too many properties have learned the hard way that not every vendor is built to last.
From non-existent support to unexpected fees and system failures, unreliable partners don’t just cost you time but resident trust. As package delivery volume continues to grow and residents expect faster, smarter service, the risk of choosing the wrong vendor gets even more expensive.
So how do you identify the partners who will still be showing up for your team years after install?

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