LUXER ONE BLOG

The Growing Impact of Online Shopping on the Multifamily Industry

The surge in e-commerce has profoundly transformed the multifamily housing industry, especially during peak shopping periods like Black Friday, Cyber Monday, and the December holiday season. This shift has led to a significant increase in package deliveries to apartment communities, presenting both challenges and opportunities for property managers.

E-commerce Growth and Its Implications

Global e-commerce has experienced exponential growth, with projections indicating that online retail sales will continue to rise in the coming years. This trend is particularly evident during the holiday season, where U.S. retail sales between Black Friday and Cyber Monday are projected to reach $75 billion, marking a 5% year-over-year increase.

Research indicates that the average apartment community now receives hundreds of packages weekly, and during holiday shopping periods, those numbers can double or even triple. With more residents purchasing larger, bulkier items online, the logistical strain on property management teams has never been higher.

Challenges for Property Managers

The holiday season amplifies the challenges of package management in multifamily communities:

Logistical Strain: Traditional mailrooms and front desk operations can become overwhelmed by the sheer volume of deliveries, leading to cluttered common areas and increased staff workload.
Security Concerns: With the rise in package deliveries, ensuring the security of residents’ parcels becomes paramount. The risk of theft or misplaced packages can lead to resident dissatisfaction.
Operational Inefficiencies: Staff may find themselves dedicating excessive time to managing deliveries, detracting from other essential duties and potentially increasing operational costs.

The Complete Multifamily Solution

To address these challenges, Luxer One offers innovative package management solutions tailored for the multifamily industry:

Smart Lockers and Package Rooms: These systems provide secure, automated storage for deliveries, ensuring 100% package acceptance. Residents receive instant notifications and can retrieve their packages at their convenience, reducing the burden on property staff and enhancing the resident experience.
Flex Locker Program: Understanding that delivery volumes fluctuate, especially during the holiday season, Luxer One’s Flex Locker program allows properties to temporarily expand their locker capacity during peak periods. These mobile, wirelessly connected lockers can be deployed within minutes, requiring no additional site preparation. This adaptability ensures properties can efficiently manage increased package volumes without permanent infrastructure changes.
Luxer Liaison Service: For properties seeking a personal touch, the Luxer Liaison service offers a concierge-style package management solution. Trained liaisons handle all aspects of package management, providing a reassuring presence for both residents and property managers, especially during busy seasons.

Preparing for the Holiday Surge

With a significant portion of Americans beginning their holiday shopping as early as October, and many planning to purchase at least half of their seasonal gifts online, it’s crucial for property managers to proactively address the anticipated delivery surge.

Implementing Luxer One’s smart locker systems and considering the Flex Locker expansion can transform package management from a seasonal challenge into a seamless operation. By doing so, property managers can alleviate the operational stress of package surges and keep residents satisfied year-round, no matter the volume.

The rise of e-commerce has undeniably impacted the multifamily industry, especially during peak shopping periods. By leveraging innovative solutions like those offered by Luxer One, property managers can effectively navigate the challenges of increased package deliveries, ensuring operational efficiency and enhanced resident satisfaction.

Get started today with your ideal solution by requesting a quote below!

Christina Draper

Christina Draper, Marketing Content Manager at Luxer One, creates storytelling-driven content that connects with property management professionals and highlights innovations in multifamily package management. With a marketing background from UNC Charlotte, she develops cross-channel campaigns that showcase how Luxer One is redefining the resident experience.

See Posts

Christina Draper

Christina Draper, Marketing Content Manager at Luxer One, creates storytelling-driven content that connects with property management professionals and highlights innovations in multifamily package management. With a marketing background from UNC Charlotte, she develops cross-channel campaigns that showcase how Luxer One is redefining the resident experience.

See Posts

How To Cut the Carbon Footprint From Package Deliveries in Your Community

As resident expectations rise and delivery volumes continue to grow, multifamily communities are looking for practical ways to cut the carbon footprint tied to daily package traffic. While sustainability efforts often focus on building operations or energy upgrades, last-mile delivery is an overlooked area where properties can make meaningful impact.
This guide answers common questions about where emissions come from, how operations contribute, and how modern tools including the sustainability of smart lockers can help communities reduce waste, streamline processes, and support broader ESG goals.

From Digital to Physical: The State of the Modern Workplace

The modern workplace has entered a new era of complexity. Hybrid schedules have reshaped how teams use office space. Digital employee experience has become just as important as physical comfort. Asset visibility is now a daily operational challenge. Workplace leaders are being asked to deliver environments that are productive, flexible, and secure. Not to mention they often have fewer resources than before.
This report explores the most significant trends defining today’s office environment, backed by industry research from the past year. For office managers, facilities teams, and operations directors, understanding these shifts is essential to staying ahead. Below, we break down the most common questions workplace managers ask about improving asset management in the workplace and how smart locker systems can help.

How Smart Lockers Are Revolutionizing Asset Management in the Workplace

Managing equipment in today’s workplace is more complex than ever. Between hybrid schedules, shared devices, rotating staff, and rising IT demands, many organizations are struggling to keep track of essential assets. Smart lockers for asset management are emerging as a powerful solution, offering automated, reliable, and secure workflows that support both traditional offices and modern hybrid environments.
Below, we break down the most common questions workplace managers ask about improving asset management in the workplace and how smart locker systems can help.

Rethinking the Last Mile: Understanding the Final Step in Hospitality and Retail

Last-mile delivery refers to the movement of goods from a local distribution hub to their end destination, often a customer, guest, or employee. It’s where logistics meets real-world experience, and in commercial environments, it’s no longer just about speed, it’s about reliability, security, and service.

In this blog, we explore how the last mile shows up in three major verticals: hotels, retail, and quick-service restaurants (QSRs). Each faces different pressures, guest package management, rising click-and-collect orders, and surging digital food pickups. But, they all share the need for more reliable, organized, and efficient handoff systems.

What Is Package Room Management Software?

As package volumes continue to rise across multifamily communities, property teams are searching for ways to streamline deliveries without overwhelming staff. This is where package room management software becomes essential. Modern communities are turning to automated smart package rooms to support secure, organized, and fully trackable deliveries that meet today’s resident expectations.
Below, we answer the most common questions property managers have about how package room software works, why it matters, and what to look for in the right solution.

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