LUXER ONE BLOG

Growing Package Management Struggles: Navigating Multifamily Challenges in 2025

E-commerce is booming like never before. In 2023, the global B2C e-commerce market reached a staggering $4.8 trillion, and it’s projected to nearly double to $9 trillion by 2032. With a steady 7% growth rate expected over the next three years alone, the flood of online orders shows no signs of slowing down.

For multifamily communities, this surge in e-commerce brings a major challenge: package management. Property managers across the industry are struggling to keep up with the ever-increasing volume of deliveries, often spending hours each day sorting and distributing packages instead of focusing on more critical responsibilities.

The Package Problem: A Drain on Resources and Resident Satisfaction

As package volumes grow, so do the inefficiencies in managing them. Many properties still rely on outdated systems—manual package logs, overcrowded mailrooms, or front office staff juggling deliveries. This leads to:

Lost or misplaced packages, resulting in frustrated residents and increased liability for property managers.
Time-consuming handling processes, pulling staff away from high-priority tasks like leasing and resident engagement.
Limited space for package storage, leading to cluttered lobbies and potential security risks.

Beyond the operational headaches, poor package management has a direct impact on resident satisfaction. With more renters prioritizing convenience and security in their living experience, the inability to efficiently receive deliveries can be a deal-breaker.

The Smart Solution: Automated Package Management

To keep up with this growing challenge, many multifamily communities are turning to smart lockers and automated package rooms as a solution. Luxer One, a leader in package management technology, offers innovative solutions that streamline the entire process, enhancing both operational efficiency and resident experience.

How Smart Lockers and Package Rooms Make a Difference

✔ 24/7 Secure Access: Residents can retrieve their packages on their schedule, eliminating dependency on leasing office hours.

✔ Time Savings for Staff: Automated systems drastically reduce the time property managers spend handling deliveries, allowing them to focus on core responsibilities.

✔ Organized and Secure Storage: No more cluttered package rooms or lost deliveries—every package is safely stored and accounted for.

✔ Enhanced Resident Experience: With hassle-free package retrieval, properties can offer a key amenity that improves satisfaction and retention.

Future-Proofing Package Management

The e-commerce boom is here to stay, and multifamily communities must adapt to meet resident expectations. Smart package management solutions aren’t just a convenience—they’re becoming a necessity in modern property operations. By implementing Luxer One’s smart lockers and package rooms, property managers can future-proof their communities while providing a seamless experience for residents.

Learn more about how Luxer One can help your community when you contact us today!

How to Solve Carrier Compliance Issues for Multifamily Deliveries

It’s no secret that multifamily communities are seeing more package deliveries than ever before. With that surge comes an equally pressing challenge with carrier compliance. Ensuring that delivery drivers properly use the property’s package management system can feel like an uphill battle. When deliveries bypass the process, whether due to skipped scans, incorrect locker use, or packages left outside secure areas, property teams are left to pick up the slack. If this sounds familiar, you’re not alone.

Beyond the Package Room: The Versatility of Smart Lockers

When people think of smart lockers, they often imagine them in residential buildings, outside retail stores, or in other convenient places to pick up packages or online orders. But smart locker technology has grown far beyond those original use cases. Today, organizations in public-facing industries are discovering that lockers are a flexible, secure, and efficient way to streamline service delivery across a wide range of environments.

How to Choose a Package Management Vendor That Won’t Disappear on You

Choosing the right package management vendor isn’t just a purchasing decision, it’s a long-term investment in resident experience, staff efficiency, and operational success. Unfortunately, too many properties have learned the hard way that not every vendor is built to last.
From non-existent support to unexpected fees and system failures, unreliable partners don’t just cost you time but resident trust. As package delivery volume continues to grow and residents expect faster, smarter service, the risk of choosing the wrong vendor gets even more expensive.
So how do you identify the partners who will still be showing up for your team years after install?

Embracing a Hybrid Office This Summer: How To Keep Your Workplace Moving

The summer sun draws more people out of the office and into vacation mode. Whether you’re catching a flight for a much-needed getaway, working from a hotel room, or simply taking advantage of summer Fridays, one thing is certain: you still need to keep work moving. Luxer One smart lockers offer a seamless, secure, and contactless way to manage physical item exchanges, even when your team isn’t physically present.

Apartmentalize 2025: Key Takeaways and What’s Ahead for Multifamily

Not every package solution is built to go the distance. In multifamily communities, the signs of a failing system show up fast. Overflowing lockers, frustrated staff, and unsupported tech aren’t just annoyances but warning signs that your system is falling behind. Whether you’re managing a struggling site or overseeing an entire portfolio, recognizing these issues early can protect your team, your residents, and your bottom line. Here’s what to watch for.

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