The Luxer One Blog

How Good Is Luxer One’s Customer Support? What Property Managers Should Know

February 6, 2026

When property managers evaluate package management solutions, features and hardware matter. But one question consistently rises to the top during vendor selection and renewal conversations: How good is the customer support?
For communities managing hundreds or even thousands of residents, package systems are not “set it and forget it” amenities. They are operational infrastructure. That means support must extend beyond basic troubleshooting and instead function as a long-term partnership.
So how good is Luxer One customer support? In short, it is designed to support properties from installation through daily operations and beyond, with proactive, human-centered service backed by technology that prevents problems before they escalate.

The ROI of Order Pickup Smart Lockers: How Retailers Turn BOPIS Efficiency Into Revenue

January 29, 2026

Buy Online, Pick Up In Store (BOPIS) has become a core revenue driver for big-box retailers, but it has also introduced new operational pressure. As pickup volumes rise, retailers are navigating tighter labor availability, crowded service desks, and rising customer expectations for speed and convenience. In that environment, understanding the ROI of order pickup smart lockers is no longer a theoretical exercise. It is a practical question tied directly to revenue performance, cost control, and customer satisfaction.
Smart lockers are emerging as one of the most effective ways retailers are improving BOPIS economics at scale. When deployed strategically, they do not just save time. They unlock measurable revenue from smart lockers for retail by improving order completion, throughput, and customer experience.

Smart Locker Solutions for University Campuses: A Smarter Way to Support Students, Staff, and Operations

January 29, 2026

University campuses are more complex than ever. Between growing student populations, expanded campus footprints, and rising expectations around convenience and accessibility, higher-ed institutions are under increasing pressure to modernize operations without adding staffing strain.
That’s why smart locker solutions for university campuses have evolved from a “nice-to-have” amenity into a campus-wide operational advantage. Today’s smart lockers do far more than manage packages: they support housing, academics, athletics, dining, and administrative services across the entire university ecosystem.

How Does Luxer One Handle Installation From Start to Finish?

January 23, 2026

When evaluating a new package management system, one of the most common questions property teams ask is simple: How does Luxer One handle installation from start to finish?
The short answer: with full ownership, clear communication, and ongoing support well beyond launch.
The long answer is that the Luxer One installation process is designed to remove friction at every stage. From early planning through day-to-day operations we ensure your team is never left figuring things out alone.
This end-to-end approach is what turns a new system installation into a long-term operational improvement, not just a hardware upgrade.

Solving the Growing Challenge of Package Management for Multi-Tenant Offices

January 21, 2026

Managing packages in multi-tenant office buildings has become one of the most overlooked operational challenges for building managers and owners. With hybrid work patterns reshaping how space is used and surging delivery expectations from tenants and employees alike, traditional manual processes are simply not keeping pace.
In this new era, package management for multi-tenant offices isn’t just about catching parcels at the door. It’s a core part of delivering seamless tenant experiences, maintaining secure buildings, and optimizing operational workflows.

NRF 2026 Recap: Trends From This Year’s Show & The Next Now

January 20, 2026

The National Retail Federation (NRF) Retail’s Big Show, once again proved why it’s the defining kickoff to the retail year! Held January 11–13 in New York City, the event brought together thousands of retail leaders, innovators, and solution providers to explore the technologies and strategies shaping the industry’s “Next Now.”

This year’s theme was clear: Artificial intelligence, automation, and robotics are transforming how retailers operate today.

Luxer Liaison: A Familiar Face & Trusted Community Partner

A Familiar Face: How Luxer Liaison Adds a Human Touch to Package Management

January 15, 2026

Modern package management systems have transformed how communities handle deliveries. Smart lockers and centralized package rooms bring security, organization, and automation to an increasingly complex last-mile environment. But at larger communities, technology alone isn’t always enough to deliver the experience residents and onsite teams expect.
That’s where expert support for package management systems makes a meaningful difference.
At many Luxer One communities, that difference comes in the form of a familiar, trusted face. For one property, that person is Val: a Luxer Liaison whose presence has helped turn an already strong package system into a smoother, more human-centered experience.

The Growing Demand for Package Management in Multifamily Communities

January 15, 2026

The demand for package management has been steadily rising for years, but over the past twelve months, it has shifted from a convenience issue to an operational imperative. For property managers, owners, and developers alike, package volume is no longer a temporary side effect of peak ecommerce seasons. It is a permanent fixture of modern multifamily living.
Residents expect fast, secure delivery. Carriers expect efficient drop-off. On-site teams are expected to keep everything moving without adding labor or liability. As ecommerce behavior continues to evolve and staffing pressures remain tight, communities are being forced to rethink how they manage last-mile delivery at scale.
This is where multifamily package management solutions have moved from “nice-to-have” amenities to core infrastructure.

Value Messaging Is the Key to Preventing Long-Term Concessions in Multifamily

January 14, 2026

Concessions have become a familiar fixture across the multifamily landscape. As operators move through 2026, the question is no longer whether incentives belong in the leasing toolbox, but how to use them without sacrificing long-term revenue performance. This is where value messaging plays a critical role.
When concessions are paired with clear, consistent value messaging, they can support occupancy without resetting renter expectations. When they are not, they risk becoming a long-term drag on effective rents, renewals, and overall NOI. In today’s market, preventing long-term concessions is less about eliminating discounts altogether and more about ensuring price is never the only thing prospects remember.

The State of the Multifamily Market: Stability Is Returning, but Discipline Still Matters

January 8, 2026

After several years of volatility, the state of the multifamily market entering 2026 feels more predictable than it has since the early post-pandemic period. Rent growth has normalized, supply pressures are beginning to ease in many metros, and demand fundamentals are slowly strengthening. However, this is not a return to the high-growth environment operators experienced earlier in the decade.
Instead, the Q1 2026 outlook reflects a market where stability is returning, but performance depends heavily on operational discipline, cost control, and resident experience. Properties that adapt to this reality are finding steadier footing. Those that rely on outdated assumptions or inefficient systems may struggle to keep pace.
This Q1 2026 multifamily market report breakdown explores what the latest data is telling operators and what it means for day-to-day decision-making.

Convenience and Security: Benefits of HID (RFID) with Luxer One

June 12, 2023

The HID RFID Reader integration with Luxer One brings advanced security and convenience to users of RFID technology.

Luxer One Launches ‘LuxerLens’ for Carrier Solutions

July 26, 2021

Introducing LuxerLens, a state-of-the-art improvement that will help deliveries to run more smoothly while speeding up and streamlining the process.

Luxer One Smart Lockers Earn Industry-First UL Certification

June 24, 2021

Safety, reliability, and trust have always been core to how Luxer One designs and manufactures smart locker solutions. That commitment was formally recognized when Luxer One became the first smart locker manufacturer to earn UL certification, setting a new benchmark for safety and compliance across the industry.
This certification marked an important milestone not only for Luxer One, but for property owners, operators, architects, and organizations seeking safe smart lockers built to perform reliably in high-traffic, real-world environments.

Grubhub Installs Luxer One Lockers to Transform Workplace Package Management

GrubHub Installs Luxer One Lockers at Chicago Headquarters

June 7, 2021

As modern workplaces continue to evolve, package volume inside corporate offices has quietly surged. From employee deliveries to operational shipments, traditional mailrooms are no longer built for the pace of today’s offices.
That’s why office smart lockers became a strategic solution when Grubhub installed Luxer One lockers at its corporate office.
This announcement highlights more than just a new amenity. It reflects a broader workplace shift toward automation, efficiency, and better employee experiences.

UPS Store to Recoup Investment in Smart Lockers

June 11, 2020

Luxer One’s locker systems helped a small business recoup their investment in 3 years time.

Contactless Delivery Kept Rochester Students Learning

May 29, 2020

Luxer One’s locker systems was the solution for a safe a secure way to distribute school equipment to students and faculty.

Luxer Lockers Now Available at Home Depot

Luxer Lockers at Home Depot: Smart Locker Solutions for Contractors and Builders

December 16, 2019

As package management and secure storage needs continue to grow across multifamily, commercial, retail, and mixed-use properties, contractors and builders are looking for solutions that are reliable, scalable, and easy to source. That’s why Luxer Lockers at Home Depot provide a major advantage for professionals seeking trusted smart locker solutions backed by industry-leading technology and support.
Now available through the Home Depot Quote Center, Luxer One’s smart locker systems make it easier than ever for contractors, developers, and builders to integrate secure package management into new and existing projects.
Whether you’re planning a multifamily development, upgrading a commercial property, or adding modern amenities to a mixed-use space, Luxer One delivers the smart locker technology today’s properties demand.

Pitney Bowes Announces Intelligent Locker Partnership with Luxer One

November 14, 2019

At Luxer One, innovation is our primary driver to continuously improving the package pickup experience for our customers. We are excited to partner with Pitney Bowes to collaborate on the best fully-integrated parcel management solutions in the market. Starting today, communities, campuses, and workplaces using Pitney Bowes solutions can seamlessly add Luxer One’s smart lockers to their existing workflows.

Read the press release below, or view the original on Business Wire here.

[Associated Press] Lobby Crush: Online Shopping Leads to Mountains of Boxes

September 10, 2019

Luxer One was featured in this Washington Post story on the innovations solving for the boom in package deliveries. Read on for our perspective on how apartment managers can solve their operational challenges.

How Universities Manage Student Packages: One Campus’s Turning Point

September 3, 2019

Package delivery has become a defining operational challenge for universities. As students rely more heavily on online shopping for everything from textbooks to daily essentials, campus mailrooms and housing teams are under increasing pressure to keep up.
For one university, the issue reached a critical point. What began as a manageable flow of deliveries quickly evolved into an operational bottleneck that strained staff, disrupted students, and exposed the limits of traditional package handling methods. This case study explores how the university addressed the issue and what it reveals about how universities manage student packages effectively today.

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