The Luxer One Blog

What is the best package solution for large multifamily properties?

Package Rooms vs. Package Lockers vs. Concierge. What is the Best Package Solution?

September 4, 2025

Package management has become one of the most pressing challenges for multifamily communities. With residents shopping online more than ever, package rooms are overflowing, staff are overwhelmed, and property reputation is on the line. The right system isn’t just about convenience, it’s about protecting resident satisfaction, reducing staff workload, and future-proofing your operations.

This guide answers the most common questions property managers ask when weighing smart package lockers, package rooms, and traditional on-site staff.

2025 Mid-Year Retail Industry Report: The Trends Driving Change

August 19, 2025

The first half of 2025 has been a turning point for retail. Shrink is climbing, inflation is cooling but still biting, shoppers are returning with new spending habits, and labor shortages continue to reshape operations.
The 2025 Mid-Year Retail Industry Report breaks down the trends that matter most, complete with data, expert analysis, and takeaways for the months ahead. Download the full report now.

Preparing Smart Lockers for Storms: Keep Your System Running in Any Weather

August 11, 2025

Storm season can bring more than just rain! Hurricanes, tornadoes, blizzards, and sudden temperature swings can all threaten your property’s operations. When the weather turns dangerous, the last thing property managers should worry about is whether their smart lockers will fail.
Your package management systems should be built to withstand the toughest conditions. One of our priorities at Luxer One is building systems that last through any conditions. To help prepare you for the inclement weather that hurricane season may bring, we’ve compiled some tips and tricks to ensure your systems are running when it matters most.

Accessible Package Lockers for Every Resident: How Luxer One Designs with Inclusion in Mind

July 22, 2025

ADA Day is more than a date on the calendar, it’s a powerful reminder that accessibility isn’t just about checking boxes. For property and asset managers, it’s about building communities where every resident feels empowered and included. From mobility challenges to cognitive or sensory impairments, accessibility needs vary but your package management system should meet them all.

Holiday Shopping Season Prep: Why BOPIS Lockers Are the Ultimate Retail Advantage

July 15, 2025

As the summer sun blazes, smart retailers are already implementing strategies for holiday shopping season prep. With consumer behaviors evolving and expectations rising, retailers are looking for innovative ways to bring customers in-store, improve their experience, and ensure efficient operations. In this blog we’ll cover this year’s holiday season trends, emerging issues, and the must-have solutions.

Luxer Liaison: A New Era of Parcel Room Management in Canada Begins

July 7, 2025

Luxer One is proud to announce the official launch of Luxer Liaison in Canada, a premium parcel room management service designed to meet the rising demands of multifamily communities. Our first deployment in Toronto, at a Hines-managed property, marks the beginning of a smarter, more secure future for parcel delivery across the country.

How to Solve Carrier Compliance Issues for Multifamily Deliveries

July 1, 2025

It’s no secret that multifamily communities are seeing more package deliveries than ever before. With that surge comes an equally pressing challenge with carrier compliance. Ensuring that delivery drivers properly use the property’s package management system can feel like an uphill battle. When deliveries bypass the process, whether due to skipped scans, incorrect locker use, or packages left outside secure areas, property teams are left to pick up the slack. If this sounds familiar, you’re not alone.

Beyond the Package Room: The Versatility of Smart Lockers

July 1, 2025

When people think of smart lockers, they often imagine them in residential buildings, outside retail stores, or in other convenient places to pick up packages or online orders. But smart locker technology has grown far beyond those original use cases. Today, organizations in public-facing industries are discovering that lockers are a flexible, secure, and efficient way to streamline service delivery across a wide range of environments.

How to Choose a Package Management Vendor That Won’t Disappear on You

June 19, 2025

Choosing the right package management vendor isn’t just a purchasing decision, it’s a long-term investment in resident experience, staff efficiency, and operational success. Unfortunately, too many properties have learned the hard way that not every vendor is built to last.
From non-existent support to unexpected fees and system failures, unreliable partners don’t just cost you time but resident trust. As package delivery volume continues to grow and residents expect faster, smarter service, the risk of choosing the wrong vendor gets even more expensive.
So how do you identify the partners who will still be showing up for your team years after install?

Embracing a Hybrid Office This Summer: How To Keep Your Workplace Moving

June 18, 2025

The summer sun draws more people out of the office and into vacation mode. Whether you’re catching a flight for a much-needed getaway, working from a hotel room, or simply taking advantage of summer Fridays, one thing is certain: you still need to keep work moving. Luxer One smart lockers offer a seamless, secure, and contactless way to manage physical item exchanges, even when your team isn’t physically present.

Luxer Liaison: A Familiar Face & Trusted Community Partner

A Familiar Face: How Luxer Liaison Adds a Human Touch to Package Management

January 15, 2026

Modern package management systems have transformed how communities handle deliveries. Smart lockers and centralized package rooms bring security, organization, and automation to an increasingly complex last-mile environment. But at larger communities, technology alone isn’t always enough to deliver the experience residents and onsite teams expect.
That’s where expert support for package management systems makes a meaningful difference.
At many Luxer One communities, that difference comes in the form of a familiar, trusted face. For one property, that person is Val: a Luxer Liaison whose presence has helped turn an already strong package system into a smoother, more human-centered experience.

The Growing Demand for Package Management in Multifamily Communities

January 15, 2026

The demand for package management has been steadily rising for years, but over the past twelve months, it has shifted from a convenience issue to an operational imperative. For property managers, owners, and developers alike, package volume is no longer a temporary side effect of peak ecommerce seasons. It is a permanent fixture of modern multifamily living.
Residents expect fast, secure delivery. Carriers expect efficient drop-off. On-site teams are expected to keep everything moving without adding labor or liability. As ecommerce behavior continues to evolve and staffing pressures remain tight, communities are being forced to rethink how they manage last-mile delivery at scale.
This is where multifamily package management solutions have moved from “nice-to-have” amenities to core infrastructure.

Value Messaging Is the Key to Preventing Long-Term Concessions in Multifamily

January 14, 2026

Concessions have become a familiar fixture across the multifamily landscape. As operators move through 2026, the question is no longer whether incentives belong in the leasing toolbox, but how to use them without sacrificing long-term revenue performance. This is where value messaging plays a critical role.
When concessions are paired with clear, consistent value messaging, they can support occupancy without resetting renter expectations. When they are not, they risk becoming a long-term drag on effective rents, renewals, and overall NOI. In today’s market, preventing long-term concessions is less about eliminating discounts altogether and more about ensuring price is never the only thing prospects remember.

The State of the Multifamily Market: Stability Is Returning, but Discipline Still Matters

January 8, 2026

After several years of volatility, the state of the multifamily market entering 2026 feels more predictable than it has since the early post-pandemic period. Rent growth has normalized, supply pressures are beginning to ease in many metros, and demand fundamentals are slowly strengthening. However, this is not a return to the high-growth environment operators experienced earlier in the decade.
Instead, the Q1 2026 outlook reflects a market where stability is returning, but performance depends heavily on operational discipline, cost control, and resident experience. Properties that adapt to this reality are finding steadier footing. Those that rely on outdated assumptions or inefficient systems may struggle to keep pace.
This Q1 2026 multifamily market report breakdown explores what the latest data is telling operators and what it means for day-to-day decision-making.

Smart Lockers for Asset Exchange and Package Management in the Modern Workplace

January 8, 2026

Workplace operations have changed dramatically in recent years. Hybrid schedules, distributed teams, and higher expectations for speed and accountability have reshaped how offices manage equipment, documents, and deliveries. As a result, many organizations are rethinking how assets move through the workplace.
That shift is driving increased demand for smart lockers for asset exchange and package management, a secure and automated solution designed to reduce loss, streamline workflows, and scale with enterprise operations. For workplace managers and operations directors, smart lockers are no longer a convenience. They are becoming a core infrastructure tool for the modern workplace.

How to Save Time and Money with Package Management at Apartments

January 8, 2026

Smart lockers and package rooms have become essential infrastructure for modern apartment communities. They create secure, self-service delivery workflows, reduce front office congestion, and give residents flexibility to pick up packages on their own schedule.
For many communities, these systems already do most of the heavy lifting. But at larger properties or across growing portfolios, even the best package management technology benefits from consistent human support.
That is where onsite package management staff come in. When paired with smart lockers and package rooms, they help communities save time and money with package management by ensuring systems are used properly, residents are supported, and onsite teams stay focused on higher-value work.

Unlocking Revenue with Smart Lockers: A Strategic Response to Online Cart Abandonment

January 7, 2026

Online cart abandonment is not a new problem, but it is becoming a more expensive one.
As ecommerce has matured, shopper expectations have risen just as fast. Convenience, flexibility, and control now play as large a role in conversion as price or product availability. When those expectations are not met, shoppers hesitate, leave, and often do not return.
For retail operations leaders, cart abandonment should no longer be viewed as just a marketing or UX issue alone. It’s also a fulfillment and operational challenge, and one that demands a more strategic response.

Luxer One at NRF 2026: Retail’s Big Show, Supporting the Future of Retail

January 6, 2026

This year at NRF 2026: Retail’s Big Show, Luxer One is showcasing how smart locker technology supports modern retail operations by addressing some of the industry’s most persistent challenges. Read more to see how we streamline BOPIS, third party delivery, shrink, and labor efficiency, and aligning with the trends shaping the future of in-store fulfillment.

How Rear Loading Lockers Are Revolutionizing BOPIS for the Retail Industry

December 30, 2025

The Buy Online, Pick Up In Store (BOPIS) model has gone from “nice to have” to a cornerstone of modern retail fulfillment, driven by consumer demand for convenience, speed, and flexibility. As retailers scale omnichannel efforts, not all BOPIS solutions perform equally well. Enter rear loading lockers, a smart locker innovation that is reshaping how retailers fulfill pickup orders while improving the customer experience and operational efficiency.
Here is how rear loading lockers are redefining BOPIS and why they are becoming a must have in the retail landscape.

What Retailers Need to Support BOPIS, BORIS, and Same-Day Pick Up

December 29, 2025

Buy online, pick up in store (BOPIS), buy online, return in store (BORIS), and same-day pick up have moved from optional conveniences to baseline retail expectations. According to NRF, more than half of U.S. shoppers now use BOPIS regularly, and adoption continues to rise as consumers prioritize speed and flexibility. What started as a pandemic-era solution has become a permanent part of how customers expect to interact with physical stores.

LUXER ONE BLOG

Package Rooms vs. Package Lockers vs. Concierge. What is the Best Package Solution?

2025 Mid-Year Retail Industry Report: The Trends Driving Change

Preparing Smart Lockers for Storms: Keep Your System Running in Any Weather

Accessible Package Lockers for Every Resident: How Luxer One Designs with Inclusion in Mind

Holiday Shopping Season Prep: Why BOPIS Lockers Are the Ultimate Retail Advantage

Luxer Liaison: A New Era of Parcel Room Management in Canada Begins

How to Solve Carrier Compliance Issues for Multifamily Deliveries

Beyond the Package Room: The Versatility of Smart Lockers

How to Choose a Package Management Vendor That Won’t Disappear on You

Embracing a Hybrid Office This Summer: How To Keep Your Workplace Moving

A Familiar Face: How Luxer Liaison Adds a Human Touch to Package Management

The Growing Demand for Package Management in Multifamily Communities

Value Messaging Is the Key to Preventing Long-Term Concessions in Multifamily

The State of the Multifamily Market: Stability Is Returning, but Discipline Still Matters

Smart Lockers for Asset Exchange and Package Management in the Modern Workplace

How to Save Time and Money with Package Management at Apartments

Unlocking Revenue with Smart Lockers: A Strategic Response to Online Cart Abandonment

Luxer One at NRF 2026: Retail’s Big Show, Supporting the Future of Retail

How Rear Loading Lockers Are Revolutionizing BOPIS for the Retail Industry

What Retailers Need to Support BOPIS, BORIS, and Same-Day Pick Up

Looking for more helpful resources?