The Luxer One Blog

Refrigerated Package Lockers & Their Benefit to Apartments

December 23, 2025

As grocery delivery, meal kits, and prescription drop-offs become part of everyday apartment living, package management is no longer just about boxes. Property teams are now responsible for time-sensitive, perishable deliveries that cannot sit in an office or hallway for hours.
That’s where refrigerated package lockers come in. Designed specifically to protect temperature-controlled items while maintaining secure access, refrigerated lockers help apartment communities reduce liability, streamline operations, and deliver a better resident experience. All while taking work off the onsite teams plates.
Below, we break down how refrigerated lockers work, why they matter, and how they fit into a modern package management strategy.

The Most Secure Way To Manage Package Delivery For Apartments

December 23, 2025

Package theft remains one of the most common and frustrating issues in multifamily communities. As online ordering continues to rise, property teams are under increasing pressure to protect resident deliveries while maintaining efficient operations.
So what is the most secure way to manage package delivery for apartments today?
While no system can eliminate theft entirely, automated package delivery solutions, specifically smart lockers and secure package rooms, offer the strongest combination of access control, visibility, and accountability available to apartment communities. When implemented correctly, these systems significantly reduce risk compared to unmanaged alternatives like office lobbies or doorstep delivery.
Below, we break down how these systems work, why they are more secure, and what properties should consider when evaluating package security.

The Benefits of AI-Powered Chat Bots for Customer Support

December 22, 2025

It’s no secret that customer support is a core part of the resident experience and a critical factor in how property teams manage their day-to-day workload. Residents expect fast answers. Property managers need reliable tools. And operators want partners who can support both without adding friction.
AI-powered chat bots are emerging as a practical and trustworthy first line of customer support. Not as a replacement for people, but as a way to ensure humans are available where they matter most.
From a proptech perspective, the conversation around AI has matured. The question is no longer whether AI belongs in customer support, but how it can be used responsibly, transparently, and effectively in multifamily environments.

How to Prepare Your Smart Lockers for the Cold Weather

December 17, 2025

Cold weather brings more than just resident complaints about icy sidewalks. Freezing temperatures, snow buildup, and moisture intrusion can quietly impact outdoor smart locker systems if they are not properly prepared. For property managers and on-site teams, winter readiness is less about emergency fixes and more about preventative care that keeps package operations running smoothly all season long.
Whether your lockers are fully outdoors or semi-exposed, taking a few proactive steps before temperatures drop can help protect hardware, reduce service disruptions, and extend the life of your system. Here is your practical guide to preparing smart lockers for cold weather.

The Future of PropTech in Multifamily: What Operators Need to Know Heading Into 2026

December 16, 2025

If there’s one word I’d use to describe the current state of proptech in multifamily, it’s this: cautious.
We are surrounded by technology. New platforms, new tools, new promises. And yet, adoption across the industry is still slower than many people expected. That doesn’t mean operators aren’t interested. It means they’re being thoughtful. They’re asking the right questions. And frankly, they’re navigating a lot of noise.
As we look toward 2026, I believe the future of proptech in multifamily will be defined less by flashy new tools and more by clarity, consolidation, infrastructure, and long-term flexibility. This is not about chasing trends. It’s about building a foundation that allows properties to adapt, scale, and deliver real value to both staff and residents.

How Third Party Delivery Drivers Use Smart Lockers

December 16, 2025

Third party delivery has become a permanent fixture in both retail and quick-service restaurants. As delivery volumes increase and customer expectations tighten, operations leaders are rethinking not just how orders are fulfilled, but how they are handed off. One of the most overlooked friction points in this process is the delivery driver pickup experience.
Smart lockers, originally designed for customer pickup, are increasingly being used as a reliable handoff point for third party delivery drivers. When implemented as part of a BOPIS strategy, smart lockers simplify pickup, reduce in-store congestion, and create a faster, more predictable workflow for everyone involved.

How To Write A Proposal To Get Smart Lockers Approved For Your Community

December 15, 2025

Getting smart lockers approved often has less to do with the technology itself and more to do with how the proposal is framed. Ownership groups, asset managers, and regional leaders are not looking for another amenity request. They are evaluating investments based on operational impact, cost control, and long-term value.
This guide walks through exactly how to write a proposal that speaks their language and positions smart lockers as a strategic improvement, not a nice-to-have.

Package Rooms vs. Package Lockers: Which Is Better?

December 11, 2025

Finding the best package management systems for multifamily communities often comes down to one key question: package rooms vs. package lockers. Both solutions help properties handle rising delivery volumes, reduce staff workload, and improve the resident experience, but each one serves a different operational need.
The right choice depends on your building style, delivery patterns, available space, and long term goals. This guide breaks down the differences, benefits, and limitations of each option to help you make an informed decision.

The Upgrades That Actually Make Renters Happier

December 10, 2025

When you strip away the fancy brochures and amenity checklists, most residents are asking one simple question:
“Does living here actually make my life easier and happier?”
The upgrades that make residents happier are not always the flashiest. In 2025, renters consistently gravitate toward improvements that protect their time, reduce friction in daily life, and make them feel safe, supported, and understood.
Recent renter surveys show a clear pattern. Tech-enabled conveniences, smart design, and practical comfort often outperform luxury features in driving satisfaction.
Here is what truly matters to residents and where smart package lockers naturally fit into the story.

What’s The ROI on Smart Lockers for Apartments?

December 9, 2025

When apartment communities evaluate new amenities, few generate clearer operational and financial returns than automated package systems. Between time saved and improvement to operational efficiency it’s no wonder that properties see significant ROI on smart lockers. Below is a simple breakdown of how to evaluate the return on investment for smart lockers in today’s multifamily environment.

[Associated Press] Lobby Crush: Online Shopping Leads to Mountains of Boxes

September 10, 2019

Luxer One was featured in this Washington Post story on the innovations solving for the boom in package deliveries. Read on for our perspective on how apartment managers can solve their operational challenges.

How Universities Manage Student Packages: One Campus’s Turning Point

September 3, 2019

Package delivery has become a defining operational challenge for universities. As students rely more heavily on online shopping for everything from textbooks to daily essentials, campus mailrooms and housing teams are under increasing pressure to keep up.
For one university, the issue reached a critical point. What began as a manageable flow of deliveries quickly evolved into an operational bottleneck that strained staff, disrupted students, and exposed the limits of traditional package handling methods. This case study explores how the university addressed the issue and what it reveals about how universities manage student packages effectively today.

[Apple Insider] Apple Business Solutions: Luxer One Parcel Lockers

August 23, 2019

Parcel lockers are transforming how businesses manage deliveries, offering a secure and efficient alternative to traditional mailrooms. When paired with intuitive iOS software, these systems become even more powerful—creating a seamless experience for both administrators and end users.

In the article below, AppleInsider highlights how Luxer One leverages parcel lockers and iOS software to modernize package management for businesses. Continue reading for key insights, or view the original coverage on AppleInsider for the full story.

[RETHINK Retail] How to Bring Online Shoppers Into Your Brick and Mortar Store

August 9, 2019

Retail has fundamentally changed. Today’s online shoppers expect convenience, speed, and flexibility, but that doesn’t mean physical stores are out of the equation. In fact, services like BOPIS (Buy Online, Pick Up In Store) are creating new opportunities for retailers to drive foot traffic while meeting modern expectations.

In this interview with RETHINK Retail, Luxer One’s Director of Communications, Melody Akhtari, discusses smart locker solutions for retail stores. We break down how retailers can bridge the gap between eCommerce and in-store experiences, and why the right pickup strategy can turn online demand into in-store engagement.
Watch the video below, or read on for a full transcript.

[CR80 News] How Smart Lockers Improve Your Campus Mailroom

August 2, 2019

As package volume continues to rise across university campuses, traditional mailroom processes are being pushed to their limits. What once worked for handling student deliveries is quickly becoming inefficient, time-consuming, and difficult to scale.
In this 2019 interview, Tyler Hansen, former Vice President of Sales at Luxer One, shared how smart lockers improve campus mailrooms by streamlining operations and enhancing the student experience. Watch the interview or read the article below to learn more.

Luxer One Enters the Self-Storage Industry

March 29, 2019

Luxer One is entering the self-storage industry with our new partner, PTI Security Systems. Together, we’ve developed a secure and intuitive integration between our two solutions.

Luxer One Joins the ASSA ABLOY Family

December 19, 2018

We’re excited to share the news that Luxer One has been acquired by ASSA ABLOY, the world’s preeminent lock and access control company.

Ever since our founding, we’ve operated under the mission to relentlessly improve how the world receives goods. Today, we join the ASSA ABLOY family of brands in the US to execute on this mission even better than before.

Our team of over 130 employees will continue to operate as usual from our Sacramento headquarters. The added resources and expertise to help us achieve our goals and go above & beyond for our customers.

Read the full press release below, published on December 19, 2018.

Arik Levy Interview: The Entrepreneurial Journey Behind Luxer One

Interview with Arik Levy: The Entrepreneurial Journey to Luxer One

August 9, 2018

Behind every successful company is a story of experimentation, persistence, and a willingness to rethink how things work. In this Arik Levy interview with Business Building Rockstars Show, we explore the Luxer One journey from early entrepreneurial experiences to building one of the most trusted package management solutions in the multifamily industry.
Luxer One has grown into a leading provider of smart locker systems that help properties manage the growing volume of deliveries while improving the resident experience. But like many startups, the company’s path began with identifying a real-world operational challenge and developing a smarter way to solve it.
In the conversation below, Arik shares insights from his entrepreneurial career, the lessons learned along the way, and how those experiences ultimately shaped the vision for Luxer One.

Luxer One on Becoming a Certified RealPage Exchange App Partner

June 20, 2018

Big news! We’re excited to announce that Luxer One has become a Certified RealPage Exchange App Partner. We’ve been working to build this integration with the RealPage team to make life easier for our customers. This deeper partnership with RealPage allows us to do just that. We’re working together to provide our shared customers with an unparalleled level of service.

Furthermore, RealPage has selected Luxer One as the hardware provider to service RealPage clients’ package locker needs. Read further for details on the RealPage and Luxer One integration.

This article was published as a press release on June 12, 2018. You can check out the full release here.

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