LUXER ONE BLOG

5 Warning Signs Your Package Management Solution Isn’t Built to Last

Not every package solution is built to go the distance. In multifamily communities, the signs of a failing system show up fast. Overflowing lockers, frustrated staff, and unsupported tech aren’t just annoyances but warning signs that your system is falling behind.

Whether you’re managing a struggling site or overseeing an entire portfolio, recognizing these issues early can protect your team, your residents, and your bottom line. Here’s what to watch for.

1. Overflow Is the Norm, Not the Exception

If packages are stacking up in the leasing office or sitting unsecured outside locker banks, your system isn’t handling the volume.

Online shopping continues to grow and residents expect secure, convenient delivery. If your current capacity can’t keep up with peak delivery periods, that’s not a seasonal problem, it’s a system problem.

2. Your Staff Handles More Package Problems Than Your System Does

Leasing teams should not be spending hours a day troubleshooting delivery issues or resetting lockers. If your staff is stepping in to do what your system can’t, that’s a red flag.

A strong solution minimizes human intervention. Your team should be free to focus on residents, not packages.

3. Residents Are Asking for Workarounds

When residents are calling your office because they didn’t get notified, can’t access their locker, or need to coordinate alternate delivery methods, the system is no longer serving them.

Modern renters value autonomy and speed. If the experience is clunky, inconsistent, or requires manual overrides, it’s not just frustrating,it’s a liability.

4. Support Feels Reactive, or Worse, Nonexistent

If the only time you hear from your vendor is when something breaks, you’re not in a partnership, you’re in a holding pattern. Not to mention partnerships that come with hidden fees and surprise cancellations can leave you stranded.

When your team reaches out, they should be met with real people who know your system, your property, and your goals. You shouldn’t have to worry about your system going unserviced! That’s what separates a vendor from a long-term solution.

5. Your System Hasn’t Evolved Since Install

Technology evolves. Resident needs change. Delivery volume spikes. If your system still looks and functions the same as the day it was installed, it’s falling behind.

Future-ready solutions are adaptable. They scale with your community, update with new tech, and offer flexible options to handle peak periods without overbuilding.

What These Signs Mean for Your Community

Every one of these warning signs drains time, increases resident frustration, and hurts long-term retention. Property managers may feel the stress first, but it’s regional and operational teams who absorb the cost of lost efficiency and limited vendor support.

Most systems on the market today solve one part of the package problem. Few address all of it.

At Luxer One, we’ve built the industry’s only complete solution. Our approach is grounded in three core commitments:

Solve 100% of the Package Problem

From standard daily volume to seasonal surges, we offer flexible capacity options that work for every property size.

Deliver Superior Technology

Our software evolves continuously to improve user experience and efficiency. Whether it’s our smart locker interface or Flex Locker expansion, everything is designed to scale with you.

Provide Unparalleled Support

We don’t wait for things to go wrong. Our account managers, territory managers, and Luxer Liaison teams are proactive, informed, and committed to your success from install to everyday operations.

Download the complete multifamily guide to package management now to be sure your solutions are built for you AND built to last.

If You’re Seeing the Signs, It’s Time to Act

These five warning signs aren’t just signals of inefficiency. They’re signs your property is at risk of falling behind resident expectations and operational performance benchmarks.

Don’t wait for the complaints to stack up. Let’s build a better system together.

Schedule a demo today and see what it means to be Built to Last with Luxer One!

How Do I Find the Best Package Management Solution for My Community?

Package delivery is no longer a side task for onsite teams, it’s a daily operational challenge. With residents receiving more than ten packages a month on average and package volume growing 67% since 2019, property staff are now spending up to 10 hours a week managing deliveries. Add in the rising issue of package theft, and it’s no surprise that package management for multifamily has become a top priority.
If you’re asking yourself “What is the best package management solution for my community?”, you’re in the right place. Below, we’ve outlined the most common questions property managers face, along with insights from our Multifamily Guide to Package Management.

Are Smart Lockers Right for Your Campus?

Every move-in season, universities face a flood of packages, and it doesn’t stop there. From textbooks to tech gear to groceries, campuses handle a constant flow of deliveries and exchanges year-round. Managing it all isn’t just about storage, it’s about efficiency, ROI, and enhancing the student experience.
Below, we answer the most common questions from university leaders on how smart lockers can evolve from package management into a full-campus solution.

Productivity and Operational Tips for the Workplace to Boost Efficiency

Productivity & Operational Tips for the Workplace to Boost Efficiency

The workplace has been turned on its head in the past few years and office leaders are under more pressure than ever to keep teams focused, efficient, and supported. According to recent research, U.S. employees lose an average of 3.5 hours per week to repetitive tasks like sorting emails or tracking down resources.
Meanwhile, 78% of executives say digital transformation is a top priority, but only 31% feel they are succeeding. The takeaway? Productivity in the workplace isn’t just about working harder, it’s about working smarter.
This guide explores practical productivity and operational tips for the workplace that help reduce distractions, streamline processes, and keep employees focused on meaningful work. From automating tasks to device management in offices, these strategies can make a measurable impact.

Cool Confidence: Why a Smart Fridge Belongs in Your Package Room

Not all cold storage is created equal. While some properties try to manage perishables with insulated bins or an after-market refrigerator, those approaches fall short when it comes to security, tracking, and reliability. A Luxer One refrigerated locker isn’t just a fridge, it’s a fully integrated, secure package management system designed to protect your residents’ most sensitive deliveries.

Luxer Liaison: A White-Glove Concierge Package Service

Managing resident deliveries has become one of the most time-consuming challenges for multifamily communities. Property managers are often stuck juggling security, space, and staff workload. That’s where Luxer Liaison, our white-glove concierge package service, steps in.

Instead of adding to your team’s to-do list, Liaison takes package management completely off their hands. Here’s what you need to know:

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