LUXER ONE BLOG

See how Luxer One’s Smart Locker Solutions are revolutionizing package delivery,
bag storage, device management and so much more on the Luxer One blog!

The Global Shift Toward Smart Lockers: Why Automated Delivery Is Becoming the Backbone of Last Mile Logistics

The Global Shift Toward Smart Lockers: Why Automated Delivery Is Becoming the Backbone of Last Mile Logistics

For more than fifteen years, I have worked with locker networks across Europe and beyond, and have seen firsthand how quickly delivery systems can transform when economic pressure meets technological readiness. Today, the global last mile is approaching that same kind of tipping point. Parcel volumes are still rising, labor is becoming more expensive and harder to find, and urban security issues continue to grow. All of this is putting the traditional door to door model under unprecedented strain.
What comes next is not a mystery. It is already unfolding around the world. Smart lockers are becoming essential infrastructure for modern delivery, not a niche add on. In several countries, this shift is already well underway. In others, it is just beginning. But everywhere, the direction is clear.
The next decade of delivery will not be defined by faster vans or more expensive convenience. It will be defined by smarter, more efficient systems that allow carriers, retailers, and consumers to regain control of the last mile.
Smart lockers will be at the center of that shift.

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Retail Industry Trends for 2026: What Operations Leaders Should Prepare For

Retail Industry Trends for 2026: What Operations Leaders Should Prepare For

After a turbulent few years of shifting consumer confidence, supply chain recalibration and nonstop digital innovation, retail is entering 2026 with more clarity and more pressure. The last 12 months revealed a shopper who is simultaneously value driven and convenience obsessed, pushing retailers to rethink how stores operate, how fulfillment happens and how technology drives profitability instead of complexity.
As leaders head into the NRF Big Show in New York, the message is clear. 2026 will reward retailers who streamline operations, modernize fulfillment and build flexible omnichannel experiences rooted in real, measurable efficiency. Here is what the latest data, forecasts and industry analyses tell us about the retail landscape ahead.

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woman shopping in person pickup

Has Delivery Replaced Pickup? What the Data Says About Retail’s Next Chapter

Retailers face more choices than ever when it comes to fulfillment: ship-to-home, same-day delivery, third-party courier pick-ups, and in-store or curbside pickup (BOPIS – Buy Online, Pickup In-Store). Is the traditional in-person pickup model fading away in favor of delivery and third‐party logistics? Data suggests that in-store/curbside pickup remains not only relevant but increasingly important, in a transformed, omnichannel context.

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Best Practices For Package Locker Setup In Apartments

Best Practices For Package Locker Setup In Apartments

Package lockers have become an essential amenity in modern apartment communities. With daily delivery volumes rising and residents expecting secure self-service pickup, a well planned locker setup can make a major difference in resident satisfaction and staff efficiency. Below are the top questions property managers ask when planning a successful package locker deployment, along with practical best practices.

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The Future of Real Estate Technology: What Multifamily Leaders Should Prepare For Now

The Future of Real Estate Technology: What Multifamily Leaders Should Prepare For Now

Real estate tech is advancing faster than ever, and multifamily operators are feeling the shift across every corner of their portfolios. AI adoption is accelerating, centralized operations are becoming the standard, and residents expect more connected, digital-first experiences in their homes. Following recent industry conversations, including trends highlighted at OPTECH 2025, the future of real estate technology is taking shape around efficiency, data intelligence, automation, and resident expectations.
For multifamily leadership teams, understanding where the industry is heading is only half the challenge. The real task is identifying the practical steps to stay competitive today while preparing for what is next.
Below is a look at what is driving the future of real estate technology, supported by the latest industry data, along with actionable insights you can use to future-ready your operations.

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The Impact of Online Shopping on Multifamily and Why Package Management Matters More Than Ever

The Impact of Online Shopping on Multifamily and Why Package Management Matters More Than Ever

Online shopping continues to grow at a rapid pace, and multifamily communities are feeling the effects more than almost any other sector. In early 2025, U.S. e-commerce sales were up 5.3% year-over-year, reaching 15.5% of all retail spending, according to the U.S. Census Bureau. At the same time, global online shopping participation surpassed 2.7 billion digital buyers, reflecting a long-term shift toward online purchasing.
For multifamily operators, regional managers, and asset managers, this trend creates a daily operational reality: higher-than-ever delivery volume, greater pressure on staff, and the constant challenge of managing package piles at apartments. This blog breaks down how the surge in online shopping is reshaping multifamily communities and what forward-thinking properties are doing to keep up.

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How To Cut the Carbon Footprint From Package Deliveries in Your Community

How To Cut the Carbon Footprint From Package Deliveries in Your Community

As resident expectations rise and delivery volumes continue to grow, multifamily communities are looking for practical ways to cut the carbon footprint tied to daily package traffic. While sustainability efforts often focus on building operations or energy upgrades, last-mile delivery is an overlooked area where properties can make meaningful impact.
This guide answers common questions about where emissions come from, how operations contribute, and how modern tools including the sustainability of smart lockers can help communities reduce waste, streamline processes, and support broader ESG goals.

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From Digital to Physical: The State of the Modern Workplace

From Digital to Physical: The State of the Modern Workplace

The modern workplace has entered a new era of complexity. Hybrid schedules have reshaped how teams use office space. Digital employee experience has become just as important as physical comfort. Asset visibility is now a daily operational challenge. Workplace leaders are being asked to deliver environments that are productive, flexible, and secure. Not to mention they often have fewer resources than before.
This report explores the most significant trends defining today’s office environment, backed by industry research from the past year. For office managers, facilities teams, and operations directors, understanding these shifts is essential to staying ahead. Below, we break down the most common questions workplace managers ask about improving asset management in the workplace and how smart locker systems can help.

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How Smart Lockers Are Revolutionizing Asset Management in the Workplace

How Smart Lockers Are Revolutionizing Asset Management in the Workplace

Managing equipment in today’s workplace is more complex than ever. Between hybrid schedules, shared devices, rotating staff, and rising IT demands, many organizations are struggling to keep track of essential assets. Smart lockers for asset management are emerging as a powerful solution, offering automated, reliable, and secure workflows that support both traditional offices and modern hybrid environments.
Below, we break down the most common questions workplace managers ask about improving asset management in the workplace and how smart locker systems can help.

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carrier deliverying package

Rethinking the Last Mile: Understanding the Final Step in Hospitality and Retail

Last-mile delivery refers to the movement of goods from a local distribution hub to their end destination, often a customer, guest, or employee. It’s where logistics meets real-world experience, and in commercial environments, it’s no longer just about speed, it’s about reliability, security, and service.

In this blog, we explore how the last mile shows up in three major verticals: hotels, retail, and quick-service restaurants (QSRs). Each faces different pressures, guest package management, rising click-and-collect orders, and surging digital food pickups. But, they all share the need for more reliable, organized, and efficient handoff systems.

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Celebrating 500 Million Deliveries: A Milestone in Smart Package Management

Celebrating 500 Million Deliveries: A Milestone in Smart Package Management

This month, Luxer One proudly celebrated its 500 millionth delivery, marking a defining moment in our journey to transform how the world receives packages. What began over two decades ago as a mission to simplify last-mile delivery has grown into a nationwide network serving more than 15,000 locations and 11.5 million users. Half a billion successful deliveries later, we’re only getting started!

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Black Friday for Multifamily: How Property Managers Can Prepare for the Package Rush

Black Friday for Multifamily: How Property Managers Can Prepare

Black Friday may only last a day, but its ripple effects on multifamily communities can last for weeks. Not to mention the rise of Cyber Week following this yearly event. As online spending continues to rise, property and regional managers across the U.S. are already bracing for a new surge in package deliveries that will test every part of their operations.
According to Adobe Analytics, U.S. shoppers spent $10.8 billion online on Black Friday 2024, a 10.2% increase year over year. That number is projected to climb even higher in 2025 as retailers start promotions earlier than ever. In fact, 37% of consumers say they now expect holiday sales to begin before Halloween (Sinch, 2025). For multifamily teams, that means the “holiday package season” now stretches from late October through New Year’s.

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Managing Holiday Hotel Operations: Delivering a Seamless Holiday Guest Experience

Managing Holiday Hotel Operations: Delivering a Seamless Holiday Guest Experience

The holiday season is one of the most consequential periods for full-service U.S. hotels. With travel volume peaking, guest expectations rising, and operational demands intensifying, hotels that plan ahead can turn this time into a strategic advantage. In this post, we explore key data and actionable best practices for managing holiday hotel operations, focusing especially on logistics such as guest and staff package management and temporary bag storage.

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Top 5 Challenges Property Managers Will Face in 2026

Top 5 Challenges Property Managers Will Face in 2026

The multifamily housing industry is entering 2026 with a mix of optimism and caution. New supply pipelines, shifting resident expectations, and tightening budgets are reshaping how property managers operate. While many of these trends have been building for years, 2026 will be the year they converge, putting more pressure on efficiency, service quality, and decision-making at every level.
To stay ahead, regional and property managers will need to plan strategically, invest in automation, and strengthen partnerships that can withstand the next wave of industry change.

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Holiday BOPIS Case Study Breakdown: How Smart Lockers Streamline Seasonal Fulfillment

Holiday BOPIS Case Study Breakdown: How Smart Lockers Streamline Seasonal Fulfillment

The holiday season has become retail’s ultimate stress test and Buy Online, Pick Up In Store (BOPIS) operations are often the first to feel the pressure. With peak order volumes up to 40% higher than average, many retailers struggle to balance customer expectations with limited staff and store space.
Luxer One’s new case study, How Smart Lockers Transformed Holiday BOPIS for a National Retailer, offers an inside look at how one major brand overcame those challenges using automated smart locker technology. The results? Faster pickup times, reduced labor strain, and higher customer satisfaction across hundreds of stores nationwide.

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Why is Last-Mile Delivery Such a Challenge for Property Managers?

Why is Last-Mile Delivery Such a Challenge for Property Managers?

“Last-mile delivery” refers to the final step where a shipment moves from a transportation hub or carrier vehicle to its destination. For property managers in multifamily communities, this step has become one of the most difficult parts of daily operations. Rising package volumes, limited staff capacity, and growing resident expectations have turned last-mile logistics into a constant balancing act between efficiency and service.
In this guide we’ll explain the most common last-mile delivery challenges for property managers, explore how they affect community operations, and highlight practical ways to solve them.

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What Are Parcel Lockers and How Do They Work for Multifamily Communities

What Are Parcel Lockers and How Do They Work for Multifamily Communities

With online shopping now the norm, apartment communities are seeing more package deliveries than ever before. According to the National Multifamily Housing Council, the average community receives 250–400 packages per week. This number can easily double during the holidays. For property teams, that means more time spent managing deliveries, handling resident complaints, and troubleshooting lost or stolen packages.

That’s where parcel lockers come in. These secure, automated systems have become one of the most effective ways to manage the growing volume of deliveries, while keeping residents happy and operations efficient. They combine security, convenience, and technology to simplify the entire delivery process from carrier drop-off to resident pickup.

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Porch Pirates: How to Handle Package Theft During the Holidays

Porch Pirates: How to Handle Package Theft During the Holidays

The holiday season means a surge in online orders, and unfortunately, a corresponding uptick in package theft. In 2024, as many as 58 million packages were stolen nationwide, resulting in an estimated $12 billion to $16 billion in losses.

Apartment residents are especially vulnerable, experiencing theft at nearly twice the rate of single-family homeowners. For multifamily property managers, the rise in “porch piracy” is more than a seasonal headache: it’s a reputational and operational challenge that can directly affect resident trust and retention.

Below are five strategic, actionable tips designed to help property managers understand how to handle package theft more effectively this holiday season.

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The State of the Canadian Multifamily Market: Key Takeaways from CAIC

The State of the Canadian Multifamily Market: Key Takeaways from CAIC

The Canadian multifamily market is undergoing a profound shift. At this year’s Canadian Apartment Investment Conference (CAIC), experts described an industry that’s both challenged by cost pressures and invigorated by innovation. Developers, investors, and property managers alike are confronting the realities of high construction costs, shifting immigration policies, and evolving renter expectations—while also seizing opportunities in emerging markets and new operational models.

Benjamin Tal, Managing Director and Deputy Chief Economist of CIBC Capital Markets Inc., kicked off the conference highlighting upcoming challenges in the Canadian market, but emphasized a bright future to come. Below, we break down the key takeaways from the latest Canadian Apartment Investment Report, what they mean for Canada’s multifamily sector in 2025 and beyond, and how Tal’s hopeful outlook is realistic.

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Resident holding package and coffee smiling in front of Luxer One smart package lockers