The Luxer One Blog

What is the best package solution for large multifamily properties?

Package Rooms vs. Package Lockers vs. Concierge. What is the Best Package Solution?

September 4, 2025

Package management has become one of the most pressing challenges for multifamily communities. With residents shopping online more than ever, package rooms are overflowing, staff are overwhelmed, and property reputation is on the line. The right system isn’t just about convenience, it’s about protecting resident satisfaction, reducing staff workload, and future-proofing your operations.

This guide answers the most common questions property managers ask when weighing smart package lockers, package rooms, and traditional on-site staff.

2025 Mid-Year Retail Industry Report: The Trends Driving Change

August 19, 2025

The first half of 2025 has been a turning point for retail. Shrink is climbing, inflation is cooling but still biting, shoppers are returning with new spending habits, and labor shortages continue to reshape operations.
The 2025 Mid-Year Retail Industry Report breaks down the trends that matter most, complete with data, expert analysis, and takeaways for the months ahead. Download the full report now.

Preparing Smart Lockers for Storms: Keep Your System Running in Any Weather

August 11, 2025

Storm season can bring more than just rain! Hurricanes, tornadoes, blizzards, and sudden temperature swings can all threaten your property’s operations. When the weather turns dangerous, the last thing property managers should worry about is whether their smart lockers will fail.
Your package management systems should be built to withstand the toughest conditions. One of our priorities at Luxer One is building systems that last through any conditions. To help prepare you for the inclement weather that hurricane season may bring, we’ve compiled some tips and tricks to ensure your systems are running when it matters most.

Accessible Package Lockers for Every Resident: How Luxer One Designs with Inclusion in Mind

July 22, 2025

ADA Day is more than a date on the calendar, it’s a powerful reminder that accessibility isn’t just about checking boxes. For property and asset managers, it’s about building communities where every resident feels empowered and included. From mobility challenges to cognitive or sensory impairments, accessibility needs vary but your package management system should meet them all.

Holiday Shopping Season Prep: Why BOPIS Lockers Are the Ultimate Retail Advantage

July 15, 2025

As the summer sun blazes, smart retailers are already implementing strategies for holiday shopping season prep. With consumer behaviors evolving and expectations rising, retailers are looking for innovative ways to bring customers in-store, improve their experience, and ensure efficient operations. In this blog we’ll cover this year’s holiday season trends, emerging issues, and the must-have solutions.

Luxer Liaison: A New Era of Parcel Room Management in Canada Begins

July 7, 2025

Luxer One is proud to announce the official launch of Luxer Liaison in Canada, a premium parcel room management service designed to meet the rising demands of multifamily communities. Our first deployment in Toronto, at a Hines-managed property, marks the beginning of a smarter, more secure future for parcel delivery across the country.

How to Solve Carrier Compliance Issues for Multifamily Deliveries

July 1, 2025

It’s no secret that multifamily communities are seeing more package deliveries than ever before. With that surge comes an equally pressing challenge with carrier compliance. Ensuring that delivery drivers properly use the property’s package management system can feel like an uphill battle. When deliveries bypass the process, whether due to skipped scans, incorrect locker use, or packages left outside secure areas, property teams are left to pick up the slack. If this sounds familiar, you’re not alone.

Beyond the Package Room: The Versatility of Smart Lockers

July 1, 2025

When people think of smart lockers, they often imagine them in residential buildings, outside retail stores, or in other convenient places to pick up packages or online orders. But smart locker technology has grown far beyond those original use cases. Today, organizations in public-facing industries are discovering that lockers are a flexible, secure, and efficient way to streamline service delivery across a wide range of environments.

How to Choose a Package Management Vendor That Won’t Disappear on You

June 19, 2025

Choosing the right package management vendor isn’t just a purchasing decision, it’s a long-term investment in resident experience, staff efficiency, and operational success. Unfortunately, too many properties have learned the hard way that not every vendor is built to last.
From non-existent support to unexpected fees and system failures, unreliable partners don’t just cost you time but resident trust. As package delivery volume continues to grow and residents expect faster, smarter service, the risk of choosing the wrong vendor gets even more expensive.
So how do you identify the partners who will still be showing up for your team years after install?

Embracing a Hybrid Office This Summer: How To Keep Your Workplace Moving

June 18, 2025

The summer sun draws more people out of the office and into vacation mode. Whether you’re catching a flight for a much-needed getaway, working from a hotel room, or simply taking advantage of summer Fridays, one thing is certain: you still need to keep work moving. Luxer One smart lockers offer a seamless, secure, and contactless way to manage physical item exchanges, even when your team isn’t physically present.

The Global Shift Toward Smart Lockers: Why Automated Delivery Is Becoming the Backbone of Last Mile Logistics

December 9, 2025

For more than fifteen years, I have worked with locker networks across Europe and beyond, and have seen firsthand how quickly delivery systems can transform when economic pressure meets technological readiness. Today, the global last mile is approaching that same kind of tipping point. Parcel volumes are still rising, labor is becoming more expensive and harder to find, and urban security issues continue to grow. All of this is putting the traditional door to door model under unprecedented strain.
What comes next is not a mystery. It is already unfolding around the world. Smart lockers are becoming essential infrastructure for modern delivery, not a niche add on. In several countries, this shift is already well underway. In others, it is just beginning. But everywhere, the direction is clear.
The next decade of delivery will not be defined by faster vans or more expensive convenience. It will be defined by smarter, more efficient systems that allow carriers, retailers, and consumers to regain control of the last mile.
Smart lockers will be at the center of that shift.

Retail Industry Trends for 2026: What Operations Leaders Should Prepare For

December 8, 2025

After a turbulent few years of shifting consumer confidence, supply chain recalibration and nonstop digital innovation, retail is entering 2026 with more clarity and more pressure. The last 12 months revealed a shopper who is simultaneously value driven and convenience obsessed, pushing retailers to rethink how stores operate, how fulfillment happens and how technology drives profitability instead of complexity.
As leaders head into the NRF Big Show in New York, the message is clear. 2026 will reward retailers who streamline operations, modernize fulfillment and build flexible omnichannel experiences rooted in real, measurable efficiency. Here is what the latest data, forecasts and industry analyses tell us about the retail landscape ahead.

Has Delivery Replaced Pickup? What the Data Says About Retail’s Next Chapter

December 5, 2025

Retailers face more choices than ever when it comes to fulfillment: ship-to-home, same-day delivery, third-party courier pick-ups, and in-store or curbside pickup (BOPIS – Buy Online, Pickup In-Store). Is the traditional in-person pickup model fading away in favor of delivery and third‐party logistics? Data suggests that in-store/curbside pickup remains not only relevant but increasingly important, in a transformed, omnichannel context.

Best Practices For Package Locker Setup In Apartments

December 4, 2025

Package lockers have become an essential amenity in modern apartment communities. With daily delivery volumes rising and residents expecting secure self-service pickup, a well planned locker setup can make a major difference in resident satisfaction and staff efficiency. Below are the top questions property managers ask when planning a successful package locker deployment, along with practical best practices.

The Future of Real Estate Technology: What Multifamily Leaders Should Prepare For Now

December 4, 2025

Real estate tech is advancing faster than ever, and multifamily operators are feeling the shift across every corner of their portfolios. AI adoption is accelerating, centralized operations are becoming the standard, and residents expect more connected, digital-first experiences in their homes. Following recent industry conversations, including trends highlighted at OPTECH 2025, the future of real estate technology is taking shape around efficiency, data intelligence, automation, and resident expectations.
For multifamily leadership teams, understanding where the industry is heading is only half the challenge. The real task is identifying the practical steps to stay competitive today while preparing for what is next.
Below is a look at what is driving the future of real estate technology, supported by the latest industry data, along with actionable insights you can use to future-ready your operations.

The Impact of Online Shopping on Multifamily and Why Package Management Matters More Than Ever

December 1, 2025

Online shopping continues to grow at a rapid pace, and multifamily communities are feeling the effects more than almost any other sector. In early 2025, U.S. e-commerce sales were up 5.3% year-over-year, reaching 15.5% of all retail spending, according to the U.S. Census Bureau. At the same time, global online shopping participation surpassed 2.7 billion digital buyers, reflecting a long-term shift toward online purchasing.
For multifamily operators, regional managers, and asset managers, this trend creates a daily operational reality: higher-than-ever delivery volume, greater pressure on staff, and the constant challenge of managing package piles at apartments. This blog breaks down how the surge in online shopping is reshaping multifamily communities and what forward-thinking properties are doing to keep up.

How To Cut the Carbon Footprint From Package Deliveries in Your Community

November 26, 2025

As resident expectations rise and delivery volumes continue to grow, multifamily communities are looking for practical ways to cut the carbon footprint tied to daily package traffic. While sustainability efforts often focus on building operations or energy upgrades, last-mile delivery is an overlooked area where properties can make meaningful impact.
This guide answers common questions about where emissions come from, how operations contribute, and how modern tools including the sustainability of smart lockers can help communities reduce waste, streamline processes, and support broader ESG goals.

From Digital to Physical: The State of the Modern Workplace

November 25, 2025

The modern workplace has entered a new era of complexity. Hybrid schedules have reshaped how teams use office space. Digital employee experience has become just as important as physical comfort. Asset visibility is now a daily operational challenge. Workplace leaders are being asked to deliver environments that are productive, flexible, and secure. Not to mention they often have fewer resources than before.
This report explores the most significant trends defining today’s office environment, backed by industry research from the past year. For office managers, facilities teams, and operations directors, understanding these shifts is essential to staying ahead. Below, we break down the most common questions workplace managers ask about improving asset management in the workplace and how smart locker systems can help.

How Smart Lockers Are Revolutionizing Asset Management in the Workplace

November 25, 2025

Managing equipment in today’s workplace is more complex than ever. Between hybrid schedules, shared devices, rotating staff, and rising IT demands, many organizations are struggling to keep track of essential assets. Smart lockers for asset management are emerging as a powerful solution, offering automated, reliable, and secure workflows that support both traditional offices and modern hybrid environments.
Below, we break down the most common questions workplace managers ask about improving asset management in the workplace and how smart locker systems can help.

Rethinking the Last Mile: Understanding the Final Step in Hospitality and Retail

November 25, 2025

Last-mile delivery refers to the movement of goods from a local distribution hub to their end destination, often a customer, guest, or employee. It’s where logistics meets real-world experience, and in commercial environments, it’s no longer just about speed, it’s about reliability, security, and service.

In this blog, we explore how the last mile shows up in three major verticals: hotels, retail, and quick-service restaurants (QSRs). Each faces different pressures, guest package management, rising click-and-collect orders, and surging digital food pickups. But, they all share the need for more reliable, organized, and efficient handoff systems.

LUXER ONE BLOG

Package Rooms vs. Package Lockers vs. Concierge. What is the Best Package Solution?

2025 Mid-Year Retail Industry Report: The Trends Driving Change

Preparing Smart Lockers for Storms: Keep Your System Running in Any Weather

Accessible Package Lockers for Every Resident: How Luxer One Designs with Inclusion in Mind

Holiday Shopping Season Prep: Why BOPIS Lockers Are the Ultimate Retail Advantage

Luxer Liaison: A New Era of Parcel Room Management in Canada Begins

How to Solve Carrier Compliance Issues for Multifamily Deliveries

Beyond the Package Room: The Versatility of Smart Lockers

How to Choose a Package Management Vendor That Won’t Disappear on You

Embracing a Hybrid Office This Summer: How To Keep Your Workplace Moving

The Global Shift Toward Smart Lockers: Why Automated Delivery Is Becoming the Backbone of Last Mile Logistics

Retail Industry Trends for 2026: What Operations Leaders Should Prepare For

Has Delivery Replaced Pickup? What the Data Says About Retail’s Next Chapter

Best Practices For Package Locker Setup In Apartments

The Future of Real Estate Technology: What Multifamily Leaders Should Prepare For Now

The Impact of Online Shopping on Multifamily and Why Package Management Matters More Than Ever

How To Cut the Carbon Footprint From Package Deliveries in Your Community

From Digital to Physical: The State of the Modern Workplace

How Smart Lockers Are Revolutionizing Asset Management in the Workplace

Rethinking the Last Mile: Understanding the Final Step in Hospitality and Retail

Looking for more helpful resources?