The Luxer One Blog

Partner Spotlight: Zacch Stottsberry, Locker Revolution

June 10, 2026

At Luxer One, our VAR (Value Added Reseller) partners are a big part of what makes our solutions work in the real world. Our Partner Spotlights highlight the people solving real operational challenges every day.

This month, we’re featuring Craig Meddin, Founder and CEO of Postal Solutions. With more than 25 years in the industry, Craig has built a business centered on helping properties simplify mail and package management, not just with technology, but with the right systems behind it.

Ready for Travel Season? Here Are 5 Tips for a 5 Star Guest Experience

June 9, 2026

The start of June marks the official start to travel season. With people beginning to book their travel plans for the summer and fall, and their expectations higher than ever, hotels face a golden opportunity to deliver five-star experiences. It doesn’t require a renovation or fancy fixtures, just smarter operations, thoughtful service, and a few key changes.

How Can Universities Manage IT Equipment Distribution?

June 2, 2026

Universities are facing pressure to manage technology as conveniently as students and faculty experience other aspects of campus life.

Traditional distribution methods often struggle to keep up with demand. Manual checkouts, limited office hours, long lines, and inconsistent tracking can create challenges for IT teams and students. As campuses continue modernizing operations, many universities are rethinking their IT equipment distribution process.

Luxens on the Rise: Employee Highlight | Ashley Blakely

May 18, 2026

At Luxer One, growth is part of the job. We prioritize promoting from within, provide clear paths for advancement, and encourage every team member to explore new opportunities! Our Luxens on the Rise series highlights team members who have carved their own paths within the company, taking on new challenges and evolving their careers along the way.

Parcel Locker Solutions for Canadian Multifamily Communities

May 15, 2026

Canadian multifamily communities are experiencing a major shift in parcel management. As online shopping continues to grow and resident expectations rise, developers and operators are under increasing pressure to modernize how deliveries are handled.
That is why more properties are investing in parcel locker solutions that improve security, simplify parcel management, and create a better resident experience.
According to recent research from Mordor Intelligence, the Canadian courier, express, and parcel market is projected to grow to more than USD $20 billion by 2031, driven largely by continued eCommerce growth and increasing delivery demand. For multifamily operators, that means parcel volume is not slowing down anytime soon.

Boost Resident Retention with Reliable Partners

Resident Retention Starts With Reliable Multifamily Partners

May 8, 2026

Resident retention has become one of the most important metrics in multifamily housing and one of the hardest to maintain. Today’s residents expect convenience, consistency, and responsive service across every touchpoint of their living experience. When operations fall short, frustration builds quickly.
That’s why more property and regional managers are reevaluating not just the amenities they offer, but the multifamily technology partners behind them.
Reliable partners don’t just help properties run smoothly. They directly support resident satisfaction, operational consistency, and long-term asset value.

What Is the Best Way to Manage Packages in a University Mailroom?

May 7, 2026

University mailrooms are under more pressure than ever. As online shopping continues to grow, campuses are receiving an unprecedented volume of packages each day, often without the staffing or storage space to keep up. For many universities, the question is no longer whether a new system is needed, it’s what is the best system to use?

The Hidden Cost of Off-Site Package Models

April 30, 2026

At first glance, some package management solutions seem like a win for property teams. They promise fewer packages on-site, less clutter, and less day-to-day handling.
But what looks convenient on the surface often comes with hidden tradeoffs. While these models may reduce visibility on the property, they do not eliminate the problem. They shift it somewhere else.
And in many cases, they shift it directly onto residents.

Luxens on the Rise: Employee Highlight | Saular Moaddeli

April 30, 2026

The Middleman Problem: Why More Delivery Logistics Creates More Problems

April 21, 2026

On paper, adding more steps to a delivery process can sound like progress. More coordination, more handling, and more structure.
But in reality, more logistics often leads to more problems.
This is the core issue facing today’s multifamily delivery logistics strategies. In an effort to manage growing package volume, many systems have introduced additional layers between the carrier and the resident.
And while those layers are meant to help, they often create the opposite effect.
Because every extra step is another opportunity for something to go off track.

Refrigerated Package Lockers & Their Benefit to Apartments

December 23, 2025

As grocery delivery, meal kits, and prescription drop-offs become part of everyday apartment living, package management is no longer just about boxes. Property teams are now responsible for time-sensitive, perishable deliveries that cannot sit in an office or hallway for hours.
That’s where refrigerated package lockers come in. Designed specifically to protect temperature-controlled items while maintaining secure access, refrigerated lockers help apartment communities reduce liability, streamline operations, and deliver a better resident experience. All while taking work off the onsite teams plates.
Below, we break down how refrigerated lockers work, why they matter, and how they fit into a modern package management strategy.

The Most Secure Way To Manage Package Delivery For Apartments

December 23, 2025

Package theft remains one of the most common and frustrating issues in multifamily communities. As online ordering continues to rise, property teams are under increasing pressure to protect resident deliveries while maintaining efficient operations.
So what is the most secure way to manage package delivery for apartments today?
While no system can eliminate theft entirely, automated package delivery solutions, specifically smart lockers and secure package rooms, offer the strongest combination of access control, visibility, and accountability available to apartment communities. When implemented correctly, these systems significantly reduce risk compared to unmanaged alternatives like office lobbies or doorstep delivery.
Below, we break down how these systems work, why they are more secure, and what properties should consider when evaluating package security.

The Benefits of AI-Powered Chat Bots for Customer Support

December 22, 2025

It’s no secret that customer support is a core part of the resident experience and a critical factor in how property teams manage their day-to-day workload. Residents expect fast answers. Property managers need reliable tools. And operators want partners who can support both without adding friction.
AI-powered chat bots are emerging as a practical and trustworthy first line of customer support. Not as a replacement for people, but as a way to ensure humans are available where they matter most.
From a proptech perspective, the conversation around AI has matured. The question is no longer whether AI belongs in customer support, but how it can be used responsibly, transparently, and effectively in multifamily environments.

How to Prepare Your Smart Lockers for the Cold Weather

December 17, 2025

Cold weather brings more than just resident complaints about icy sidewalks. Freezing temperatures, snow buildup, and moisture intrusion can quietly impact outdoor smart locker systems if they are not properly prepared. For property managers and on-site teams, winter readiness is less about emergency fixes and more about preventative care that keeps package operations running smoothly all season long.
Whether your lockers are fully outdoors or semi-exposed, taking a few proactive steps before temperatures drop can help protect hardware, reduce service disruptions, and extend the life of your system. Here is your practical guide to preparing smart lockers for cold weather.

The Future of PropTech in Multifamily: What Operators Need to Know Heading Into 2026

December 16, 2025

If there’s one word I’d use to describe the current state of proptech in multifamily, it’s this: cautious.
We are surrounded by technology. New platforms, new tools, new promises. And yet, adoption across the industry is still slower than many people expected. That doesn’t mean operators aren’t interested. It means they’re being thoughtful. They’re asking the right questions. And frankly, they’re navigating a lot of noise.
As we look toward 2026, I believe the future of proptech in multifamily will be defined less by flashy new tools and more by clarity, consolidation, infrastructure, and long-term flexibility. This is not about chasing trends. It’s about building a foundation that allows properties to adapt, scale, and deliver real value to both staff and residents.

How Third Party Delivery Drivers Use Smart Lockers

December 16, 2025

Third party delivery has become a permanent fixture in both retail and quick-service restaurants. As delivery volumes increase and customer expectations tighten, operations leaders are rethinking not just how orders are fulfilled, but how they are handed off. One of the most overlooked friction points in this process is the delivery driver pickup experience.
Smart lockers, originally designed for customer pickup, are increasingly being used as a reliable handoff point for third party delivery drivers. When implemented as part of a BOPIS strategy, smart lockers simplify pickup, reduce in-store congestion, and create a faster, more predictable workflow for everyone involved.

How To Write A Proposal To Get Smart Lockers Approved For Your Community

December 15, 2025

Getting smart lockers approved often has less to do with the technology itself and more to do with how the proposal is framed. Ownership groups, asset managers, and regional leaders are not looking for another amenity request. They are evaluating investments based on operational impact, cost control, and long-term value.
This guide walks through exactly how to write a proposal that speaks their language and positions smart lockers as a strategic improvement, not a nice-to-have.

Package Rooms vs. Package Lockers: Which Is Better?

December 11, 2025

Finding the best package management systems for multifamily communities often comes down to one key question: package rooms vs. package lockers. Both solutions help properties handle rising delivery volumes, reduce staff workload, and improve the resident experience, but each one serves a different operational need.
The right choice depends on your building style, delivery patterns, available space, and long term goals. This guide breaks down the differences, benefits, and limitations of each option to help you make an informed decision.

The Upgrades That Actually Make Renters Happier

December 10, 2025

When you strip away the fancy brochures and amenity checklists, most residents are asking one simple question:
“Does living here actually make my life easier and happier?”
The upgrades that make residents happier are not always the flashiest. In 2025, renters consistently gravitate toward improvements that protect their time, reduce friction in daily life, and make them feel safe, supported, and understood.
Recent renter surveys show a clear pattern. Tech-enabled conveniences, smart design, and practical comfort often outperform luxury features in driving satisfaction.
Here is what truly matters to residents and where smart package lockers naturally fit into the story.

What’s The ROI on Smart Lockers for Apartments?

December 9, 2025

When apartment communities evaluate new amenities, few generate clearer operational and financial returns than automated package systems. Between time saved and improvement to operational efficiency it’s no wonder that properties see significant ROI on smart lockers. Below is a simple breakdown of how to evaluate the return on investment for smart lockers in today’s multifamily environment.

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